This bike (all of Brooklyn Bicycle's bikes) are insanely awesome. They are beautifully designed and crafted. Exceptionally comfortable ride. But, wow, the company's customer service is the shining star - you are really, truly appreciated and loved as a customer and it comes through in the attention that everyone we interacted with at Brooklyn gave to us.

I have enjoyed working with Brooklyn Bicycle Co. from start to finish and the bike is everything I wanted it to be. I attached a burley tandem bike for my daughter and we love biking around town together. Thank you for a comfortable, easy to ride and stylish bike!

My Wythe bike is something special, a perfect balance between quality and style. This is the first real bike I've bought and I couldn't be more impressed. It has such a smooth, unique feel that makes riding it fun and enjoyable. The staff was incredibly patent and responsive when I asked for some help. I would highly recommend purchasing a Brooklyn Bike.

This was what I wanted for my commute bike, with the fenders, chainguard and rear rack all part of the bike which is cheaper than buying them all separately. I visited a bike shop in a nearby town and though they didn't carry this exact model, they let me test out the Lorimer they had on hand. I decided that if all of the bikes were the same high quality as that Lorimer then getting a bike from Brooklyn would be a safe bet. When the bike arrived at my local bike shop, the owner who assembled the bike for me was impressed with its build quality and commented that it was a very good bike for commuting and city riding in general. He even offered to provide a free tuneup if I brought back the bike after about a month of riding even though I didn't purchase the bike from him (and I have taken him up on that tuneup, all that was needed was having all the bolts tightened again and the front fender moved a bit further away from the brakes to avoid noise while braking).

The only major issue I've had (which doesn't have anything to do with the actual build quality of the bike, by the way) is that the sizing numbers listed on the bike do not match up with the numbers listed on this website. The numbers for the Large size listed on the website says 66 to 75 inches. However the sticker on the bike clearly indicates that it is a Large size meant for 5'8" and above (68 inches). Having tried a Large Lorimer and checking the height and inseam measurements between both the Willow and the Lorrimer I was not expecting any sizing issues. I am 5'7" (67 inches) and the seat was too tall for me. I can only get on the bike without jumping by removing the rear reflector and moving the seat all the way down to the bottom. If I was even an inch shorter this bike would be completely too large for me to get on. If I had known this beforehand I would have purchased an S/M sized bike. Other than that I have no issues with the bike.

Bought this bike for my wife for Christmas for her personal riding and pulling baby cart. She loves it feels very high quality

Awesome bike. Fast, light and stylish.

Great looking bike that is well built. Super fast shipping and delivery. So nice I did not have to put it together and that it was done at a local bike shop. Unfortunately I am in Maine and right now it is snowy and cold. Looking forward to Spring for some cruising!

Bike is simple, light, and versatile. The look is low-profile, but the performance is that of a much more expensive, high-end brand racing bike. For biking around NYC, I am super grateful to have a bike that rides just as nice as some of my more expensive bikes, but won't be subject to gawkers or bike thiefs.

My wife was so thrilled with her new bike. My son even gave her the box to go on the back of it. She wanted a commute bike, and as soon as holiday break is over, she will give it a go. She has taken it out everyday and loves it. She is 5’-9” and the large Willow 3 fits perfectly. She loves the color too. Since I did the purchase, I can say without a doubt that the service is awesome. The whole process was very easy, and picking it up at the local bike shop all put together is a fantastic service. I am completely happy with all that Brooklyn Bicycle Co has to offer. Thanks!

I got this bike from my fiancé as a Christmas present. He knew that I had been wanting this bike because it’s one of the only ones out there sized perfectly for me (5’1). First ride I went 15 miles and it was amazing. I’m also so glad that I got one of the ones with the original crests and that fully spell out Brooklyn instead of just BK.

First of all, everyone at Brooklyn Bicycle Co has been super friendly and helpful. My daughter loves her Willow 3. It is well made and stylish. Pictures don’t do it justice. Even the person who assembled the bike commented on what a nice bike and how well made it is. Brooklyn Bicycle Co made everything easy. I will definitely buy another bike from Brooklyn Bicycle Co. Thank You!!!

I've never ordered a bike on line. It was honestly seamless with outstanding customer communication throughout the order, shipping and assembly process. This is what customer service is supposed to be like!

I hadn’t ridden a bike in years and have been shopping around for a couple of months. This bike is perfect! Beautiful design and color (I got the matte coral). I took it out for my first ride today - the seat is very comfortable and it handles well. The whole buying process was so easy too - I loved being able to just pick up my bike fully assembled!

I love the rack. It looks great on my bike, and is great for carrying extra things. However the finish on the wood is not very weather resistant. After only a couple of rides in rain and snow, the finish is starting to flake off.

I love my Lorimer! I learned how to ride just to use this bike for my daily 7 mile commute to work. Perfect for the versatile terrain of the Bay Area and so much better than getting on the bus.

I'm really enjoying the bike, it's comfortable and fun to ride, not to mention the great looks. Having the simplicity of just the three gears is perfect, although I found after a few weeks I was spending nearly all my time in top gear. The default gear configuration is 42 teeth on the crank, 20 on the rear sprocket. I found, at least for the mostly flat area I ride in, this was too low, so I purchased a 18t rear sprocket, which gives you just a little bit higher ratios across the board. I think I would also even be comfortable going as far as 42/16. At 42/18 now I spend most of the time in 2nd gear, pop up to 3rd for top speed, and still only very rarely down to 1st for the steepest of hills. Anyway -- just my thoughts, I love the bike even more at 42/18! Thanks.

Every time I ride my bike here in Manhattan, I get great comments from 'Nice Bike' to 'Looks Italian'. I own three bikes (I commute to work on Bike) and 99% of the time I use my Bedford 3 speed.
It rides great, smooth, it's light and very comfortable. Several fellow bikers have purchased one after testing mine.
'Perfect Commuter"

I ordered the Franklin in hopes to use it as my commuter here in Dallas. I love the frame style and the SeaGlass color is amazing. However, my commute is 14 miles each way with a few moderate hills, and the gearing range on the Franklin 7 was just not robust enough. I was very sad because it's so pretty and the added rear rack made it so much easier than wearing a heavy backpack (especially in the summer). Reluctantly, I had to exchange it and am waiting patiently for my replacement to arrive, which is the Roebling.

Large is a good size and frame for someone who is 5’ 10” or taller.

My Wythe is the perfect marriage of style and substance. I've used it every day on my office commute since I got it home and couldn’t be happier. Beautiful looking bike with an equally smooth ride.
Can't forget to mention how incredibly attentive Ryan and the staff were throughout the process. First class experience from beginning to end.

I had too many bikes stolen when using inferior locks. I now double my bike with 2 U locks. But for those rare occasions where it’s a quick trip to the store, this is a great lock. Lightweight and easily placed into pocket or backpack. I rarely use the cable due to my other U lock. 5 stars. Huh

I've never commuted by bike to work before and am super cautious when diving into something new. So I did my research and Brooklyn Bicycle kept coming up. I loved the design and the price. The Lorimer was perfect for me living in the city as it is able to ride well on the streets as well as the trails with ease. It did take a little longer than I anticipated for the bike to arrive but the customer service responded quickly with updates when it was late. Overall it's a beautiful bike that makes riding to work everyday a pleasure. I would highly recommend this company to anyone looking for a bike. My husband likes my bike so much he'll probably get one too!

I love my bike! It's well designed, well built, and comfortable. Perfect for city riding. It also weighs a lot less than I expected which is super handy.

I've had my Roebling for one week now, and I absolutely love it. The bike is stylish, fast, and REALLY comfortable. I ride around 15 miles a day, I feel great on this bike, and look for excuses to ride it more. I added a back rack and fenders to make the bike more versatile, which is another plus. I can't recommend the Roebling enough. A high quality bike at an excellent price point.
Also, the team at Brooklyn Bicycle Co was very supportive and answered all my many questions. The buy and ride program made getting my bike very easy, and it gave me a chance to get introduced with the coolest, least pretentious bike shop in my city.

Great customer service made the process of buying online easy and I really liked that they worked with my local bike shop for assembly. The bike itself looks great, I had been wanting something vintage and classic looking and it checked all the boxes. Also I appreciated having a lot of the accessories included like fenders, kick stand, and rack which would have been more expensive and more work to add to a different bike. Lightweight enough I can move around as needed. The S/M size was great for me even though I am short with little legs! Glad I optioned up to get the 3 speed Willow instead of the single speed Franklin.

It's a whole different perspective from atop Willow is a beautiful, bolt upright ride. I love it.

This was my first ever bike purchase, and I'm so happy with it! I love my new bike, and I also loved my experience buying it at the Brooklyn showroom. I'm petite (5'1") so I wanted to try out bikes in person to ensure a good fit, as I'd been having difficulty finding a bike where my feet could reach the ground at all and was worried I'd have to go custom. I was pleased to find the size Small in the Franklin & Willow were both fine for me. When I'd looked online I was leaning toward the Franklin, so it was also useful to try them in person because I found the Willow's wider seat & upright posture to be much more comfortable. It was shipped to a store in my neighborhood and assembled there, and I was able to pick it up within the week with no hassles. I've had the bike for a month now and I've gone on several longer rides through Central Park & Riverside Park (still scared of street biking in NYC!), and it's been a pleasure to ride.

My only complaint is a cosmetic one: I wish it came in more colors! I'm not a fan of bright colors so I bought the black, but I love the army green and ivory some other BBC bikes come in -- it would be nice to have more neutral color options on this model. That's a minor gripe, as the black is practical and it is still a beautiful bike.

I really like the bike! Your team and your service is really perfect!Even shipping the bike to LAX was no problem! I took my bike with me to Germany. Therefore I‘m looking forward to find more shops and service partners here in Europe! Thanks for your outstanding help! Great!!!

Awesome bike, quick and comfortable and looks great.

I got these lights because I like how subtle they are. They are easy to attach, and they work great. They aren't super bright, but I use them on the flashing setting and they make it easy for everyone to see me! I've had them now for a couple of months with no issues.

I would absolutely recommend this bike. After being hit by two cars this summer (that swerved into the bike lane without looking - the second of which totaled my bike), I have to admit that I was hesitant to get back on the road, and I wasn't going to settle for anything unless I loved it. When I test drove the Franklin 3 at my local bicycle shop, I was immediately sold. It's a smooth ride, its gorgeous, and the customer service is the best of any company that I know of. I ended up getting it in sea foam green in L (I'm 5'8") and decking it out with the Brooklyn bicycle front and rear lights as well - which I also highly recommend. I commute 16 miles to and from work every day, and I could not be happier. The grips are comfortable, the seat is comfortable, and I can't tell you how many complements I have gotten. My advice? Get it!

A great addition to a great bike.
We took it to Cape Cod and while riding, apparently the screw came loose from the wood bracket and before we noticed we lost one of the two brackets. A longer screw and a nylon lock nut should solve the problem if I can get a replacement bracket.