Of course, it’s a great bike with an expensive purchase! I ordered 2 bikes, but one wrong size, blue one no more small size. They don’t let us exchange! And we had a little issue, but working out! So far we love to ride them!

I got the Willow 3 speed to replace my aging daily bike, which was a 10 year old hybrid. I live in an area with very mild and short hills, so I figured 3 speeds should be enough. They are, but I wish gear inches were included in the specs sheet. For anything like groceries (two panniers) or pulling a Burley kid trailer, it's been great.
A few observations:
- I'm a 5'9 male, the large frame fits well. Handling is very smooth and stable, both at low and high speed, with and without rear weight, really liking how this bike rides. Looking back, of course it's more comfortable to ride on a step through frame and to have a kick stand.
- I replaced the rear rack with something more sturdy, the one that came with the bike is fine for lighter weights but I regularly carry 20 lb of groceries in two panniers. Super easy to swap the rear rack. The fenders seem to work just fine. The saddle it comes with is fine, but I upgraded to a Brooks B67 that I had from before, and it really suits the bike both functionally and in style
- Wondering why it comes with caliper brakes instead of V-brakes, but they work well enough
- Not specific to the Willow, but very large panniers may interfere with the "bell crank", the piece that sticks out on the right side of the rear hub to shift gears

I am an avid Bicyclist from North Germany, where "we" bike like in the Netherlands. The reason i got the willow was to get a bike that is very similar to the dutch Omafiets. I am not disappointed. It is a wonderful bike. I like the very upright riding position as well as the 3 speeds and the protector around the chain. And of course the front basket. the 3 speeds make sure that iam warming my muscles and do some workout. There is only one thing that could make me even happier and that would be coaster brakes. Coaster brakes are much safer and require almost no physical force. They work in any weather and they are just very intuitive. I know that is a lot to ask as they seem to be for children's bikes only in the US. But it could be a very way to make bikes safer for elderly people.
if you ever get a willow with coaster brakes let me know. But that is the only caveat and a very minor one, to my new bike. Now i am out and about after 15 years of being without a bike. It is wonderful

I got a black, 3 Speed Willow. It is a beautiful bike. I use it to commute everyday, it is very comfortable and easy to handle. I am very happy with my purchase.

I’ve taken my Willow 3 out a few times on a rail trail and love it! It’s a smooth ride with a comfortable seat. Very happy with this bike.
It’s great getting out with other Brooklyn bike owners.
Here is a picture of our BB’s-Bedford, Franklin and Willow!

Our Willows were beautiful and well made, with lots of special details, but ultimately this three speed bike didn't meet our needs. I had contacted BB to find out if the Willow would be a good fit for our family. We were looking for step-through bikes that could be used to tow our kiddos behind us on a tagalong bike and a WeeHoo Turbo. The company said this biked was their model most used for towing kids. Unfortunately, it wasn't adequate for our needs. I found the tires to be too small and three speeds not enough. It felt like I was spinning my wheels or pushing against a cement block. I REALLY wanted to like this bike. I think if it were just me on a pleasure ride it would be great. Brooklyn Bikes' customer service was excellent, though. They dealt with the local bike shop to handle our return, and even refunded our money (less the restocking/return fee) before they even received the bikes (our local shop was so busy they hadn't boxed the bikes in two weeks). I felt like that really went above and beyond. So thank you for your outstanding customer service. I would recommend Brooklyn Bikes to anyone looking for a beautiful bike for a solo ride.