Our Willows were beautiful and well made, with lots of special details, but ultimately this three speed bike didn't meet our needs. I had contacted BB to find out if the Willow would be a good fit for our family. We were looking for step-through bikes that could be used to tow our kiddos behind us on a tagalong bike and a WeeHoo Turbo. The company said this biked was their model most used for towing kids. Unfortunately, it wasn't adequate for our needs. I found the tires to be too small and three speeds not enough. It felt like I was spinning my wheels or pushing against a cement block. I REALLY wanted to like this bike. I think if it were just me on a pleasure ride it would be great. Brooklyn Bikes' customer service was excellent, though. They dealt with the local bike shop to handle our return, and even refunded our money (less the restocking/return fee) before they even received the bikes (our local shop was so busy they hadn't boxed the bikes in two weeks). I felt like that really went above and beyond. So thank you for your outstanding customer service. I would recommend Brooklyn Bikes to anyone looking for a beautiful bike for a solo ride.
Thanks so much for sharing Emily and I'm sorry the gearing wasn't suitable for your specific needs. -Ryan Zagata
I was super fortunate as am American to travel to Amsterdam for business an fell in love with the bike culture. The next business trip brought me to NY and I saw the Drifggs in action and lusted after it. I showed interest in the bike and the CEO personally reached out and I was blown away. I live in the Nashville Metro area and the bike was assembled by passionate, talented local bike shop owners. It was an awesome experience and they fine tuned it to my needs. Every where I ride this bike, I get stopped and asked about this bike, and I am so happy to tell thie story. This bike is exactly what I needed and the experience is unsurpassed. The secret mojo that Brooklyn Bicyscke brings brings the joy I have not felt since a kid. I believe I needed Brooklyn Bicycles more than they needed me, wnd I am so cool with that.
Thanks so much for your kind words Tom. We are honored to have you as a customer. -Ryan Zagata
I love my Willow 3 speed bike! I ordered from Brooklyn Bikes and they shipped to a local bike dealer to be put together. The whole process was easy and they worked with me to make sure the
bike shop to which the bike was shipped, was in close proximity to my home. My husband and I RV a lot and spend time in state parks. We like to ride the trails. My Willow 3 speed has handled those trials great. I am very pleased with my purchase.
Thank you for much for sharing Sarah. We are thrilled that your experience was seamless and that you're enjoying your Willow 3. -Ryan Zagata
One of my best purchases of all time. My Lorimer bicycle is a classic beauty. I’m just shy of 5’2 and the medium is a great fit for me. I’ve had other pretty bicycles before but the combination of simple yet thoughtful design, its light weight, and the ease of purchase make this one my favorite so far. Even after adding a rack and fenders, it’s still easy for me to carry and maneuver the bike. Though I’m more used to step throughs, after the first one or two rides I am now very comfortable mounting and dismounting it. The gears make the hills near my house surmountable, even for someone who’s not a seasoned cyclist. The only problem is now I’m obsessed with this company and I’m eying the blue or black Willow…
Thanks so much for sharing Sofiya. We are thrilled that you are enjoying your commuter bike. We've got a black Willow with your name on it. -Ryan Zagata
Very happy with my new bicycle.
Thank you for sharing Eric. -Ryan Zagata