Any accessory on your order will ship directly to you, which is why it's imperative to enter the correct shipping address at checkout. Please note we cannot accommodate shipment to the assembling bike shop or to a PO box.
All accessories on your order will ship directly your shipping address. You will receive a tracking number for all accessory shipments.
Please refer to our FAQ for more information, and if you still need help, please don't hesitate to contact us.
A great deal that includes all of the essentials for your bike. After purchasing a bike (also Brooklyn Bike Co) I was overwhelmed with the sheer number of accessories I would need to separately purchase in order to ride safely, but the commuter bundle helped a lot with that. Everything comes with clear instructions and is super easy to secure - the bell and lights took a combined five minutes total to attach, and they're must-haves for riding in the city. The lock is a little heavy/clunky and not the most convenient to travel with, but it's probably worth it for the security it provides. I would definitely recommend this bundle to any bike owner.
Thank you for taking the time to share your feedback Caleah. That lock is definitely well rated for the city. -Ryan Zagata
I was getting neck and shoulder pain from leaning forward too much. I changed the stem height and added this pullback handlebars that give my acoustic bike a similar position to my Dutch eBike.
Thanks so much for sharing Johan. We're glad these handlebars are serving their purpose. -Ryan Zagata
I really like the swept back handle bars. I just wish that I could have had the option of having them come with original bike order rather than having to order them in addition to the bike which came with the other handle bars. Why not let people choose which handle bars they like?
Thank you so much for sharing. Unfortunately, it is more challenging that it appears to offer the bespoke handlebar option you suggest. Without boring you with the details, the current scenario is the most efficient option available without designing an entirely new bike with the handlebar being the sole differentiator. The relaxed ride handlebars are significantly better received in the market, hence us opting for that style by default. Thanks again for your feedback. -Ryan Zagata
Just wanted to drop a note to say my birthday bike has been assembled, picked up and road-tested. I adore it!! I asked my wife to find the perfect bike for me and after researching, she came up with Brooklyn Bicycle's Franklin model. It is indeed, the perfect bike for me. The whole process from start to finish (including personal service from founder Ryan and having the bike professionally assembled as part of the price) was exceptional. Thanks for the great product!
Happy Birthday Rachel. It was our pleasure to help make this an easy process for you and I'm glad we succeeded. Thank you to your wife for the referral. - Ryan Zagata
The bike made it before the expected date and was ready to ride. The shop they partnered with also helped me get started (which as a first-time bike rider was helpful).
Overall the bike is amazing, it arrived with a few nicks in the paint (which I didn't think was worth the time it would take to get a replacement), and the brakes keep making a screeching noise (but that might be a thing bikes do). Love the handle bars, and have gotten a few compliments on the bike!
Thanks so much for sharing Patrick. We're thrilled you are enjoying the bike and compliments are rolling in. -Ryan Zagata
First thing first, this is a very aesthetic bike and you're going to get a lot compliments on it. It's a solid frame road bike so make sure you know the terrain you're going to be using it on, no off-roading obviously. It's great on the roads and has a surprising amount of power.
My experience with this bike was not great to start though and I rolled unlucky when I originally got it, and had derailleur issues. Which was resolved by a visit to the partner shop and then later on a visit to a local shop. I need to give huge props to the customer care team especially Danielle, whose hard work and communication made what would normally be a rage inducing experience pleasant. I've been using it pretty much daily over the last few months, putting it through its paces to make sure the issue has been resolved. Now it's one of my favorite bikes I've ever owned, and was well worth the investment. I'd recommend this bike to just about anybody, although I might suggest looking into the internal gear options over the derailleur if possible.
Austin - thank you so much for taking the time to share such thorough feedback. While we understand we had a few hiccups, we truly appreciate you acknowledging the effort our team put in to make it right and we're floored to read your words suggesting that 'it's one of my favorite bikes I've ever owned.' -Ryan Zagata
