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Warranty and Bicycle Maintenance FAQ

Do your bikes come with a warranty?

They absolutely do. Brooklyn Bicycle Co. frames are warrantied against manufacturing defects for the life of the original owner, while parts and hardware are guaranteed for one year after purchase. This warranty is non-transferrable and covers only manufacturing defects, not user-incurred damage, unforeseen accidents, and/or everyday wear and tear.

How do I register my bicycle warranty?

If you’ve already purchased one of our bikes, we recommend registering your warranty by clicking here. This will expedite the processing of any claims you may make. If you have a warranty question or concern, please contact us by clicking here

Where can I find my bicycle's serial number?

To find your bicycle's serial number, follow the steps found on our brief write up on the topic. The serial number of your bike is stamped under the bottom bracket of the bike. To find it, simply flip your bike over, and focus your attention on the part of the frame where the right and left pedals connect in the middle. You may need a flashlight to see the number, as it's not a sticker; the numbers are stamped directly into the metal. If you have questions, feel free to give us a ring at 800.631.0630, and we'll walk you through it.

Something may be wrong with my Brooklyn Bike. What do I do?

You're always welcome to contact us about any technical questions or issues you might be experiencing with your bicycle. Alternatively, we suggest consulting with your local bike shop. They're professionals, and will be able to offer support and service that will get you riding as quickly as possible.

How can I properly maintain my bicycle so it's working in tip-top shape?

Our bikes are specifically designed to be low maintenance and reliable. But there's still certain things you can do to ensure your bike will be as reliable as possible for years to come. View our resource center to learn more about general bike maintenance.

I don't see the answer to my question.

If you don't see the answer to your question, we suggest checking our Full FAQ. You're also welcome to click the button below to submit a support request. We're always standing by to help!

Submit a Support Request