Warranty and Bicycle Maintenance FAQ

Do your bikes come with a warranty?

They absolutely do. Brooklyn Bicycle Co. frames are warrantied against manufacturing defects for the life of the original owner, while parts and hardware are guaranteed for one year after purchase. This warranty is non-transferrable and covers only manufacturing defects, not user-incurred damage, unforeseen accidents, and/or everyday wear and tear.

How do I register my bicycle warranty?

If you’ve already purchased one of our bikes, we recommend registering your warranty by clicking here. This will expedite the processing of any claims you may make. If you have a warranty question or concern, please email us at warranty@brooklynbicycleco.com.

Where can I find my bicycle's serial number?

To find your bicycle's serial number, follow the steps found on our brief write up on the topic. The serial number of your bike is stamped under the bottom bracket of the bike. To find it, simply flip your bike over, and focus your attention on the part of the frame where the right and left pedals connect in the middle. You may need a flashlight to see the number, as it's not a sticker; the numbers are stamped directly into the metal. If you have questions, feel free to give us a ring at 800.631.0630, and we'll walk you through it.

Something is wrong with my Brooklyn Bike. What do I do?

You're always welcome to contact us about any technical questions or issues you might be experiencing with your bicycle. Alternatively, we suggest consulting with your local bike shop. They're professionals, and will be able to offer support and service that will get you riding as quickly as possible.

How can I properly maintain my bicycle so it's working in tip-top shape?

Our bikes are specifically designed to be low maintenance and reliable. But there's still certain things you can do to ensure your bike will be as reliable as possible for years to come. View our resource center to learn more about general bike maintenance

I don't see the answer to my question.

If you don't see the answer to your question, we suggest checking our Full FAQ. You're also welcome to click the button below to submit a support request. We're always standing by to help!

Submit a Support Request
★ Customer Reviews ★

In the words off our customers...

1047 reviews
94%
(979)
4%
(44)
2%
(16)
0%
(4)
0%
(4)
F
City Bike Helmet by Thousand
Frances (Belmont, US)
Scooter Perfect

I bought this for my scooter-loving boyfriend. The look and function is PERFECT for scooter use. The snap allows quick-on-off for the urban transit connections and zipping to meetings in the city. The brim is just enough to prevent glare while still keeping the helmet compact for errands and trips to the grocery store. And did I mention that he LOVES the look of it? He said it distinguishes him from the bike crowd in a very smart way.....Still kicking it at 60!

Thanks so much for sharing Frances. We're glad you're finding many uses for the helmet. -Ryan Zagata

L
Nantucket Lightship Basket
Lindsay (Sarnia, CA)
Love it!

The perfect size and just what I was looking for. The shape of this basket stores my things securely and has a lot of room inside.

Thanks for sharing Lindsay. We're big fans of Nantucket Baskets as well. -Ryan Zagata

R
Bedford 8 Speed
Raphael Roos (Spicer, US)
Ride in style

In a sea of boring bikes, I found Brooklyn bike, and I couldn’t be more happier with my Bedford. The city ride is so smooth, and can’t help but notice the heads turning when I ride by :)

Thanks so much for sharing Raphael. We're thrilled you're enjoying your Bedford. -Ryan Zagata

B
Brooks Proofide Leather Dressing
Bill Ghormley (Mesa, US)
110%

Shipped quick and received perfectly

Thank you for sharing Bill. -Ryan Zagata

B
Swept Back Handlebars
Blake Hebold (Falmouth, US)
Great Handlebars!

As a young bike mechanic I don’t have preferred bike component retailers. But these are perfect bars for cruiser vibe bikes. Everything (grips, brake levers etc) fit according to measurements. Great product, highly recommend it!

Thanks so much for the kind words and acknowledgment Blake. -Ryan Zagata