Your pre-ordered bicycle will be restocked at a later date. Our projected restock dates are based off guidance from our manufacturing facility. We will provide you monthly email updates regarding the timeline until you're riding on your pre-ordered bicycle.
Once your bike is restocked, we will immediately ship it out to your local shop to be fulfilled via our Buy & Ride Program. We'll notify you when your bike ships out, as well as what shop it's going to. It's important to note that shipping times are longer than normal, due to COVID-19.
Once your bike is received at your local shop, they'll put it into their queue for assembly. Demand for bicycle services has never been higher, so there is potential that your bicycle's assembly will take longer than normal. We'll notify you when your bike is ready for pickup.
Frequently asked questions
A pre-order is simply purchasing an item in full, with the understanding that the item is projected to be in stock and ship at a later date. All pre-ordered products will ship as soon as they become available.
You can absolutely cancel a pre-order any time before it ships. However, we do charge a 5% restocking fee. You cannot cancel a pre-order after it has shipped.
If you wish to cancel a pre-order, please reach out to us.
The "projected restock date" is when we predict a bicycle will be received into our inventory. Once the bicycles are restocked, we will immediately ship them out to their respective customers.You will not be riding your bicycle on the projected restock date. We ask for up to 20 business days from the time of restock to the time you'll be physically riding your bike
We expect most customers will be physically riding their bicycle 20 business days after their bike is restocked and shipped. For example: if a bicycle is restocked on the first of the month, most customers will be riding their bike before the 20th of the same month. This is to account for two things out of our control - shipping delays, and your local bike shop's assembly lead time.
The novel coronavirus has increased demand and uncertainty accross the industry. It's possible that your pre-ordered bicycle is delayed due to factors that are out of our control, including: shipping delays, assembly delays at your local shop, potential damages incured during shipment. Rest assured, we'll do everything in our power to both get your bicycle to you as quickly as possible, and remedy any issues should they arise.
All pre-orders fall under our standard return and exchange policy, which can be viewed via our FAQ.
If you don't see the answer to your question, we suggest checking our Full FAQ. You're also welcome to click the button below to submit a support request. We're always standing by to help!Submit a Support Request