Purchasing FAQ

Where can I purchase Brooklyn Bicycle Co. Bikes?

We ship online orders anywhere in the Contiguous United States. Our bikes are also available in-store throughout the US & Canada. Use our dealer locator to find a shop near you. Don’t worry if you don’t see a shop in your area; wherever you are, we’ll contact a local shop and arrange for your bike to be built at no extra charge to you. That's our Buy & Ride program.

What if there aren't any Brooklyn Bicycle dealers in my area?

You can still purchase a Brooklyn Bicycle! No matter where you are, we will contact a local shop and arrange to have your bike built at no extra charge to you. That’s our Buy & Ride program.

Can I have my bike shipped to a shop of my choosing?

If you have a local shop in mind when making your purchase, we would love to hear about them! Let us know your preffered shop in the "order notes" section of your cart when checking out. We’re sure your local shop would appreciate their customers asking for them by name, and while we can’t guarantee shipment of your bike to that particular shop, we will absolutely look into the recommendation!

I live in NYC, can I pick my bike up from your showroom in Brooklyn?

Absolutely! If you purchase a bike online or at our showroom, you can pick it up from us professionally assembled at our showroom in Greenpoint. Just leave us a note in your cart at checkout, and we'll take care of the rest!

Will I have to put my bike together, or does it come assembled?

We would never ask our customers to assemble a bike by themselves - that’s why we devised our Buy & Ride program. Instead of arriving in pieces on your doorstep, your bike is shipped to a local shop where professionals properly assemble it, and make sure everything is perfectly adjusted for you, long before you hit the pavement.

What if the item I want is sold out?

No worries! When an item is sold out, the product page will give you the option to receive an email once that product is back in stock.

What is your return policy on bicycles?

We can usually resolve any issues without resulting in a return so please reach out to our customer service team with any issues. If a return is necessary, please note returns must be received within 30 days of your purchase date (or within 30 days of shipment date for backordered items only). Returned and exchanged bicycles incur a $150.00 USD restocking fee. All purchases on discounted bicycles are final sale. Please note Final Sale items may not be returned nor exchanged.

I don't see the answer to my question.

If you don't see the answer to your question, we suggest checking our Full FAQ. You're also welcome to click the button below to submit a support request. We're always standing by to help!

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