Our customers won’t stop talking about us. Seriously, just take a peek at our over 500 five star reviews. Admittedly, sometimes things don’t go perfect, and if you find yourself not having a typical five star experience, we’ll make it right through our LOVE IT OR LEAVE IT GUARANTEE.
From our bike finder quiz to our super simple sizing guides, buying from us is ridiculously easy. No tech talk about the chemical composition of our frames or college flashback-inducing lectures on gear ratios and tire size.
If you're ever stuck, schedule a call with our Bike Concierge. Our team would love nothing more than to chat with you and answer any questions you have.
Best of all, we get it shipped and built for you free of charge through our industry leading Buy and Ride Program. We’re with you every step of the way to make it easy – and dare we say ENJOYABLE - to buy a bike.
We’ve spent years perfecting our bicycles, and we aren’t done yet. Actually, we’ll never be done. We were fortunate enough early on to partner with Grant Petersen, whose design ethos can be seen in most of our models. Grant “is widely known in the cycling community for opposing complicated design and slavish prioritization of speed, light weight and racing-led fashion — over tradition, comfort and durability.” We love Grant.
To top it off, with Brooklyn as our testing ground, you can be certain our bikes will hold up to anything you can throw their way. Long story short, we’re working day and night to perfect your ride. Read more about our design here.
Our bikes are regularly included in annual “Best City Bike” roundups in nationally syndicated publications, like the world’s largest cycling magazine, Bicycling Magazine. Some of our biggest fans also include the New York Times, Vanity Fair, Esquire, Harper’s Bazaar & Vogue, keeping us blushing.
Seriously. Free shipping and professional assembly are included with every bike purchase, so the price you see is the price you pay. Well, unless you live in New York State or Canada because, well, taxes, but you can take that up with your local government.
We’ve partnered with Affirm to make financing easy-breezy for customers in the USA. Now you can make smaller payments over a few months, making our bikes work for any budget.
We care about our products, our employees, our partner shops, but most of all we care about YOU. We want you to have a more-than-excellent experience and that’s why we’re here Every. Step. Of. The. Way. We get a lot of questions thrown our way, and we’re never without an answer. Not sure about sizing, color, the whole process, ETA, if your dog can fit into a front basket, or where to find the best slice in Brooklyn? Call us via our Bike Concierge! Email us! Live Chat us! Tweet@ us! Facebook Message us! Slide into our DMs on Instagram! If you’re really into snail mail, we’ll accept that too and send you back a pretty cool postcard. We want to talk with you and ensure that you’re riding on the best bike for you. If you’re in New York, pass by our Brooklyn Showroom for a beer or gin & tonic and meet the team behind the brand - we’re pretty great.
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