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You can contact us through any of the methods listed below.
You're also welcome to peruse the answers to our most frequently asked questions further down the page.
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Schedule a call with one of our team members. A brief questionnaire will help us provide personalized feedback and answers for your unique use case.
Our bikes are designed in Brooklyn—by our in-house team in collaboration with members of our Board of Advisors, a select group of industry experts—and manufactured in China and Taiwan.
Still not sure about our bikes? Check out our Factory page for a peek inside our manufacturing facilities.
Looking at the Franklin and Willow, but not quite sure how the models compare? No worries – we get this question a lot, so we’ve put together a quick rundown on what sets these models apart!
| SIMILARITIES | DIFFERENCES |
| FRAME GEOMETRY | HANDLEBARS |
| COLOR-MATCHED FENDERS & CHAINGUARD | SADDLE |
| 3-SPEED INTERNAL GEARING | GRIPS |
| KICKSTAND INCLUDED | TIRE COLOR |
| REAR CARRIER | |
| CHAIN COATING | |
| 7-SPEED GEARING | |
| FRAME MATERIALS |
1. HANDLEBARS
This is probably the most notable difference between our step-through models. With the Willow featuring our Swept-Back Handlebars. This means a much more upright (European-style) riding position (think sitting in a chair) that is well suited for leisurely riding.
The Franklin models feature our Relaxed Ride Handlebars, which are slightly more aggressive and ideal for both commuting and leisurely weekend rides.
2. TIRES
The Willow comes with cream tires, whereas the Franklin sports black tires. Do note that regardless of color, all our tires offer an added layer of puncture resistance.
3. ACCESSORIES
The Willow is our premium model and includes a rear carrier, as well as an upgraded sprung saddle and grip set from Selle Royal’s Royalgel™ line.
The Franklin features Selle Royal Vegan Leather saddle and grips. Please note that this bike does not come with a rear carrier. If you would like to purchase a rear carrier for this model, you will need a 26” carrier for the S/M Franklin and a 700C carrier for the Large Franklin model.
Both models come with color matched fenders and chainguard, as well as a kickstand.
4. RUST-PROHIBITIVE COATING & GEARING
As our signature model, the Willow has a few additional premium features including a rust-prohibitive coating on the chain and internal gearing resulting in less maintenance and more riding.
The Franklin 3 model includes internal gearing (just like the Willow), whereas the Franklin 7 has an external 7-Speed derailleur.
5. FRAME MATERIALS
On a more technical note – the geometry on both frames is identical, however the Franklin and Willow models are made from different materials. Are you currently thinking “WHAT DOES THIS MEAN?! I KNOW NOTHING ABOUT BIKES!!”? Do not fret – we totally get it! Take a breath and read on…
The Willow frame is made with double-butted 4130 Chromoly Steel. We use a stronger grade of steel, which allows us to use thinner tubing resulting in a lighter frame.
The Franklin frame is crafted with specially engineered high-tensile steel. What does this mean? We are able to offer a similar bike of a more moderate price point. Our Franklin model is the most economical step-through model in our portfolio of bikes (as well as a team favorite)!
Still have questions on sizing (or anything else)? Email us or schedule a concierge call with our team. We’d love to help!
Don’t forget: All of our bikes include Free Shipping & Professional Assembly.
