Have a question?
Explore our most frequently asked questions below
We would never ask our customers to assemble a bike by themselves - that’s why we devised our Buy & Ride program. Instead of arriving in pieces on your doorstep, your bike is shipped to a local shop where professionals properly assemble it, and make sure everything is perfectly adjusted for you, long before you hit the pavement.
Due to the novel coronavirus, demand for bicycles nearly tripled between April & May - causing a shortage across the industry. You can view our projected restock dates for each model by clicking here.
Bicycles: We can usually resolve any issues without resulting in a return so please reach out to our customer service team with any issues. If a return is necessary, please note returns must be received within 30 days of your purchase date (or within 30 days of shipment date for backordered items only). Returned and exchanged bicycles incur a $150.00 USD restocking fee. All purchases on discounted bicycles are final sale.
Accessories: Brooklyn Bicycle Co. will accept returns of unused and/or defective accessories by mail. Please note that returns must be initiated within 30 days of your purchase (or within 30 days of shipment for backordered items only).
Our bikes are designed in Brooklyn—by our in-house team in collaboration with members of our Board of Advisors, a select group of industry experts—and manufactured in China and Taiwan. You can learn more about our manufacturing facilities by clicking here.
Paint options are limited to whatever color is offered for each respective bike model. We don't offer customization in regards to frame colors.
We do offer a small selection of accessories for simple changes like grips, saddles, and tire colors. If you want to make any customizations past that, we always suggest consulting with your local shop. They'll be able to source and install any aftermarket changes you might want to apply to your Brooklyn Bicycle.
Reach out to us directly about any changes or cancelations you'd like to apply to your order.
Contact Us. We're always available to chat!
If we're away, you can still leave us a message, and we'll respond within 1 business day.
Schedule a call with one of our team members. A brief questionnaire will help us provide personalized feedback and answers for your unique use case. We are currently unable to take appointments at this time.