Explore our most frequently asked questions


Popular Questions

Will I have to put my bike together, or does it come assembled?

We would never ask our customers to assemble a bike by themselves - that’s why we devised our Buy & Ride program. Instead of arriving in pieces on your doorstep, your bike is shipped to a local shop where professionals properly assemble it, and make sure everything is perfectly adjusted for you, long before you hit the pavement.

When will you have bicycles back in stock?

Due to the novel coronavirus, demand for bicycles nearly tripled between April & May - causing a shortage across the industry. You can view our projected restock dates for each model by clicking here.

What is your return and exchange policy?

Bicycles: We can usually resolve any issues without resulting in a return so please reach out to our customer service team with any issues. If a return is necessary, please note returns must be received within 30 days of your purchase date (or within 30 days of shipment date for backordered items only). Returned and exchanged bicycles incur a $150.00 USD restocking fee. All purchases on discounted bicycles are final sale.

Accessories: Brooklyn Bicycle Co. will accept returns of unused and/or defective accessories by mail. Please note that returns must be initiated within 30 days of your purchase (or within 30 days of shipment for backordered items only).

Where are your bikes made?

Our bikes are designed in Brooklyn—by our in-house team in collaboration with members of our Board of Advisors, a select group of industry experts—and manufactured in China and Taiwan. You can learn more about our manufacturing facilities by clicking here.

How can I customize the appearance of my bike?

Paint options are limited to whatever color is offered for each respective bike model. We don't offer customization in regards to frame colors.

We do offer a small selection of accessories for simple changes like grips, saddles, and tire colors. If you want to make any customizations past that, we always suggest consulting with your local shop. They'll be able to source and install any aftermarket changes you might want to apply to your Brooklyn Bicycle.

How can I cancel or edit an order?

Reach out to us directly about any changes or cancelations you'd like to apply to your order.

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★ Customer Reviews ★

In the words off our customers...

1028 reviews
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Lorimer
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AMAZING

Just picked up my first Brooklyn Bicycle, the Lorimer, here in Vancouver today and I already took it out on the trails in Stanley Park and through the streets downtown. I was super impressed with it! It’s incredibly light and super comfortable to ride! I’m nearly 5’4 and I got the 16/M - it fits perfect! I was also incredibly happy with the service at the shop I bought it from on Robson Street - they were super to work with. Looking forward to riding this bicycle all year round!

Thanks so much for sharing Jasmine. You're lucky to have access to Stanley Park - it's one of our favorites. Enjoy. -Ryan Zagata

LOVE IT!

I absolutely love this basket. It is structured so well and really cute! Lot's of room too

Thanks for sharing Cyndi. -Ryan Zagata

Love Love Love This Bike

I'm lucky enough to have a commute that's well-suited to biking in a town that's...well, that's more generally not that well-suited to biking. When I went shopping, I was really focused on getting something comfortable, and this bike delivers; the riding posture is super easy-going, and the ride is *really* smooth. There actually aren't enough "o's" in the word "smooth" for how smooth it is. It just sails right along. What I didn't expect was that it would also look as good as it does...I hadn't even got it out of the bike shop that the Brooklyn Bicycle Co. sent it to for assembly before somebody remarked how pretty it was (and let me note in passing: the "Buy &Ride" program is brilliant). Had somebody in a work meeting comment on how sharp-looking it is. I posted a picture of it online and got the response "Super clean and dapper!", which seems to cover it pretty well.

So, in a nutshell: I'm not an experienced enough bicyclist to give you a good assessment of the technical details on this thing. But I CAN say that I'm having a blast riding it, that it draws all kinds of good attention, and that when you factor in the convenience of the shopping experience I can't imagine doing any better for the price.

Thanks so much for sharing such thorough feedback William. We are glad you're finding your Driggs to be smooth. -Ryan Zagata

What a wonderful bundle of goodness!

I bought this to go along with my driggs 3 speed I had on order and couldn't be happier. The bell is just right, the lock is sturdy and makes me feel secure about keeping my bike safe, and the lights work just fine. Not so bright to light my path at night but definitely bright enough to help others in cars see me. About the lights. One shipped defective and I got on the chat app here on the brooklyn bicycles site-which is run by real people and not some bot-and Alex got me a replacement in the ail in less than a week. Great products and great service! Highly recommended.

Thanks Brian. We just launched new lights that will very much light your path at night and they're rechargeable. Appreciate you sharing your feedback. -Ryan Zagata

Integrity

When a company delivers what they promised, and in perfect condition, they must be thanked and applauded.
I couldn’t be happier with my two bicycles and accessories.
Thank you.

Thanks so much for sharing Bill. We appreciate you sharing your experience and we're thrilled you're enjoying your bikes. -Ryan Zagata