Warranty & Returns

If you're not 100% satisfied with your Brooklyn Bicycle, please reach out to us within 30 days, and we'll do everything we can to resolve the issue. One of the reasons we partner with bike shops around the country via our Buy & Ride program is to ensure that your bike is in perfect working order before it ever reaches you.

Warranty

We’re so confident in the quality of our products that Brooklyn Bicycle Co. frames are warrantied against manufacturing defects for the life of the original owner, while parts and hardware are guaranteed for one year after purchase. These warranties are non-transferrable and cover only manufacturing defects, not user-incurred damage, unforeseen accidents, and/or everyday wear and tear.

If you’ve already purchased one of our bikes, we recommend you register your warranty. If you have a warranty question or concern, email us.

Return & Exchange Policy

The most common reason for returns is an issue with sizing. Please view our products’ size guides to ensure you’re ordering the correct size bicycle and reach out to us if you have any doubts about what size bike you should buy. If you are in between sizes, we generally recommend sizing down. In order to help you avoid our restocking fee, please reach out to us via phone at 800.631.0630, schedule a call with our Concierge line, live chat on our website, or email us at info@brooklynbicycleco.com if you have sizing concerns. 

For anything other than sizing, we can usually resolve most issues without resorting to a return, so please reach out to us at customerservice@brooklynbicycleco.com. If you'd still like to return, please note that returns must be initiated within 30 days of your purchase date (or within 30 days of shipment, for back-ordered items).

Return & Exchange Policy for Bicycles

Returned and exchanged bicycles incur a flat $150 restocking fee. We understand that a restocking fee of $150.00 seems excessive, however we pay to have the original bike shipped and assembled by your local bike shop, then disassembled and shipped back us. All of this is included in the flat restocking fee.

All purchases on discounted bicycles are final sale, including all promotional discounts.

Return & Exchange Policy for Accessories

Brooklyn Bicycle Co. will accept returns of unused and/or defective merchandise by mail. Please note that returns must be initiated within 30 days of your purchase (or within 30 days of shipment for back-ordered items only).

For purchases that included promotional offers, all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be deducted from the refund amount if not included in the return.

Shipping fees—both outbound and return—are non-refundable. If the item you are returning originally shipped for free, we will refund your payment less the current cost of shipping for similar items.

Please email us regarding your return. We will provide you with a return authorization number, which you are required to write on the outside of your package to expedite your return process.