If you're not 100% satisfied with your Brooklyn Bicycle, please reach out to us within 30 days, and we'll do everything we can to resolve the issue. One of the reasons we partner with bike shops around the country via our Buy & Ride program is to ensure that your bike is in perfect working order before it ever reaches you.
Warranty
Frame
We’re so confident in the quality of our products that our frames are warrantied against manufacturing defects for life.
- Warranty is only valid for the original owner and is non-transferable. Proof of purchase must be provided.
- Manufacturing defects do not include damage resulting from improper use, lack of maintenance, user-incurred damage, accidents, and/or wear and tear.
Parts
Brooklyn Bicycle Co. offers a one-year warranty against manufacturing defects on the following:
- Brakes, Calipers, and Rotors
- Drivetrains
- Handlebars/Stems
- Pedals
- Seat Posts
- Wheels and Hubs
The following are not warrantied:
- Brake Pads
- Chains
- Cosmetic Blemishes
- Fenders
- Grips
- Paint
- Saddles
- Tire Treads and Tubes
Activating Your Warranty
We recommend you register your warranty. Please note your warranty is activated upon professional installation of your bike. Additionally, please note we do not capture serial numbers; we will only have your serial number on file if you register it with us. Your serial number can be found stamped into your frame's bottom bracket underneath where the pedal arms pass through.
How to Submit a Warranty Claim
You can submit your warranty claim through our Warranty Claim Submission Form:
- A photo of the issue
- A description of the issue
- Your serial number
Please note a photo and serial number are essential to processing your submission.
Return & Exchange Policy
The most common reason for returns is an issue with sizing. Please view our products’ size guides to ensure you’re ordering the correct size bicycle and reach out to us if you have any doubts about what size bike you should buy. If you are in between sizes, we generally recommend sizing down. In order to help you avoid our restocking fee, please reach out to us via phone at 800.631.0630, schedule a call with our Concierge line, live chat on our website, or email us at info@brooklynbicycleco.com if you have sizing concerns.
For anything other than sizing, we can usually resolve most issues without resorting to a return, so please reach out to us at customerservice@brooklynbicycleco.com. If you'd still like to return, please note that returns must be initiated within 30 days of your purchase date (or within 30 days of shipment, for back-ordered items).
Return & Exchange Policy for Bicycles
Returned and exchanged bicycles incur a flat $150 restocking fee. We understand that a restocking fee of $150.00 seems excessive, however we pay to have the original bike shipped and assembled by your local bike shop, then disassembled and shipped back us. All of this is included in the flat restocking fee.
All purchases on discounted bicycles are final sale, including all promotional discounts.
Return & Exchange Policy for Accessories
Brooklyn Bicycle Co. will accept returns of unused and/or defective merchandise by mail. Please note that returns must be initiated within 30 days of your purchase (or within 30 days of shipment for back-ordered items only).
For purchases that included promotional offers, all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be deducted from the refund amount if not included in the return.
Shipping fees—both outbound and return—are non-refundable. If the item you are returning originally shipped for free, we will refund your payment less the current cost of shipping for similar items.
Please email us regarding your return. We will provide you with a return authorization number, which you are required to write on the outside of your package to expedite your return process.
