Despite having a couple bikes arrive with damage, the customer service at BB was great. When I finally received the bike, I was extremely disappointed with the bike shop chosen to assemble the bike. They were zero percent interested in helping me and when I indicated that I was there to pick up the bike, the rolled it up and walked off. No help to the car or anything and given the shop had stairs and no automatic doors, I had a hard time getting to the car. Even when I asked about putting the rack on, they quoted an exorbitant price which was essentially asking me to leave. Needless to say, once I found the appropriate allen wrench, I had to adjust everything myself since the seat was way too high and the handle bars weren’t aligned. Accessories were a breeze to install once I looked up online which makes the bike shop quote truly insulting for a 5 min job (4 of which was finding the wrench).
I am 5’2” and full figured and this bike was a great match for me once I made the adjustments. I ride around my moderately hilly neighborhood and round trip to the tennis courts.
I recommend the bike but take pause on whether I would want to go through that experience again. I was hesitant to purchase a bike online and due to that shop, it was with good reason.