Brooklyn Bicycle Co. Reviews

Finally decided to pull the trigger and purchase my first bike...and it was everything I ever wanted and imagined! The ride is smooth and super comfy. I’m also not that tall..so the XS was perfect for my 5’ structure. Brooklyn Bicycle Co was very prompt in answering my questions and with the curbside delivery. I ordered my bike and got it assembled and delivered the next day! I was also able to switch out some accessories and had it put in during the assembly. Thanks Brooklyn Bike Co!

Purchased at the beginning of quarantine and it has been great so far. Very comfortable and easy to ride. It also looks so nice that it doubles as a piece of art in my apartment.

A few weeks into quarantine I hopped on a consultation with Ryan - one week later I got my bike! Still working on becoming a better rider but the bike is comfy and cute and serves me well in Brooklyn.

For a few years I'd been wanting to get a Dutch-style bicycle and become a more confident cyclist, but I kept putting it off. Then the corona virus quarantine started, and I thought: the time is now! So I bought a Willow 3-speed as a 50th-birthday present for myself. This is the first bike that I feel truly comfortable riding as an adult. Because I'm only 5 feet tall, I got the S/M size, and with the seat lowered all the way the fit is perfect. I can mount and dismount with ease, as well as touch my foot down when stopped. The seat and handlebars are also comfy, with simple shifting. The frame is lightweight enough for me to lift and carry up/down stairs. This bike has been a godsend to me: for food shopping trips; for getting to/from my work office; for exercise while exploring my neighborhood. I added on a front basket and a friend gave me panniers, so I can transport stuff; plus I added on a bell, for safety. I love everything about this bicycle: the color, the style, the feeling of freedom it gives me. I am delighted with my Willow bici!

Best birthday gift I’ve gotten her in ages. All her friends want one too.

The rack is sturdy and pretty. My only real issue was fit. It wasn’t perfect and took me more time than I anticipated to install. The bolt welds we’re misaligned, so I had to break them off and secure them differently. I was also missing a few screws and had to run to the hardware store. The wood planks are a bit flimsy. I had to take two off for the install (see breaking welds). When I put them back on I almost pushed the screws through them.

Still, the rack is pretty, sturdy and a wonderful addition to the bike.

Just perfect. Some of the best customer service. I was new to biking and the owner knew just what questions to ask to help me pick the right bike. And now I’m obsessed. Beautiful bike, smooth ride, and it was delivered to my door. Couldn’t get any better. Thank you Brooklyn Bike Co!!!

I love my Driggs! I wanted a fun bike that could tackle small hills for neighborhood rides. Couldn’t be happier.

Best bike I've ever owned

Great bike - excellent value. Tier 1 components and finish throughout, all in a "simple enough" package that an amateur such as myself can both appreciate the attention to detail while also not being too intimidated to ride it in busy urban environments.

It took a pandemic and stay-at-home orders for me to finally purchase a bicycle. And I'm so glad I chose this one. It's perfect for my small stature and super comfortable to ride long distances. The Brooklyn Bicycle staff were knowledgeable and friendly. When my bike was delivered, the team member made sure the seat was set at just the right height for me and waited until I finished a test ride on my street before leaving. Best COVID shop therapy purchase hands down!

This bike was everything I dreamed of, and then some. The matte black is stunning, and the cognac brown handles are not only aesthetically pleasing, but super comfortable as well.
It is even better in person than it was online.
If you’re even considering it, just do it.

Such a good price; great quality.

I’m so grateful to have snagged this bike before everything sold out! It’s a real pleasure to ride. Lightweight and responsive. And so stylish! A break bargain at twice the price! Picked up at the shop and the owner Ryan personally set me up. Great guy! Looking forward to putting many many miles on this bad boy!

I purchased the bike during my first week weeks in quarantine, so I can start getting outside. Mind you, I haven’t had a bicycle in years. So when purchasing I weighed the option of using Citi bike vs having my own and the payoff. I work from home, so this is strictly for recreational use. Let me tell you, it’s great. It was a great price. The bike is sleek looking (black) and simply just works as it’s intended to. I’ve ridden well over 100 miles on it, in a few weeks with no issues. Bike aside, the staff here at BB Co, is great. They were extremely helpful through chat. Specifically Alex, who I felt I was constantly annoying before my purchase. He was patient with me, answered every question, pointed me to videos for tips etc.. thank you team for your help, and for a great product. I’ve already recommended you to several friends.

A great experience ordering online directly from Brooklyn Bikes! Awesome customer service (Thanks Alex) and a really solid bike for the price point! Would highly recommend ordering from Brooklyn Bikes.

Nice lights but where and how do I affix them?

I was lamenting the fact that I could not longer go to the gym while we'e all sheltering in place and decided that I wanted to get a bike to get out and get more cardio. After searching around on the internet I decided the lorimer bike was perfect for me! It's both attractive and was priced fairly. My xs small bit is a perfect fit for my 5'1 stature and it's not too heavy for me to lug around. Since getting it I've been using it to commute everywhere and love the added bonus to getting some sun. Overall, it's a great outdoor companion!

I couldn't be more thankful for the Brooklyn Bicycle Company and this bike. Fantastically easy to order out of state, and a timely delivery on top of that. The bike rides flawlessly in the city. No complaints at all.

I’m 5’6” with short legs and this bike gives me the power and control I need for both my daily commute and a leisurely stroll around the hilliest hills of San Francisco.

Swapped out the grips and seat to give it some extra w o w too 😎

I was renting city bikes up until buying this one and so it was a noticeable difference. The ride is smooth and easy to stop or slow down. The Willow also has a bigger seat than the Franklin and leather handlebar grips, which I also love. This bike doesn’t quite keep up when I go riding with friends who have Road bikes or even Mountain bikes so I do think more like a Cruiser, but great for my use for leisurely rides around town.

I have had my beloved Willow for a month now and I am absolutely smitten. The ride is EXTREMELY smooth and the beautiful sea glass color brightens my day during Cleveland’s rainy season. Communication was always quick and the fact that they did the ground work in making sure my bike would be built before it was in my hands was incredible. I am a Brooklyn Bike Co. customer for life! So happy with my bike! ❤️

I'd been researching/considering a bike for two years. With the Covid lockdown and resulting lack of cars on NYC streets, I decided it was time to pull the trigger. I ordered a Large Black Willow 7 (I'm 5'7") and boy am I glad I did. From start to finish the process was sooo easy...from my virtual showroom session with Ryan to my bike drop-off by his team a week later...it could have not have gone more smoothly.

This bike is as comfortable to ride as it is pretty. (At least one person comments on it every time I take it out. Seriously.) I've been exploring the city on the wknds, everywhere from the Upper West Side down to the tip of Manhattan. I love zipping around Central Park, down 5th Avenue, through the West Village, you name it. Even the climb back up the Manhattan "hill" is made easy in a low gear. I also ordered a Nantucket basket for the front and two weeks later ordered the Downtown Bike Lights. (Do yourself a favor and just get them when you order your bike.) The care with which this bike is crafted is evident in its quality and appearance. Overall, I could not be happier with my Brooklyn Bicycle, and am looking forward to using it for many years to come.

I looked at a lot of bike light options online before settling on the DBLs. The are affordable, small and super easy to pop on and off my Willow bike. They have three settings (fast flash, slow flash, on no flash) and could not be easier to use. I store my bike in my building's bike room and was taking them on and off after each ride. Now I just leave them on the bike....much easier that way. I highly recommend!

I converted my Brooklyn Cycles Bedford to an e-bike and purchased the crate as a sturdy and elegant battery and controller bag. Very pleased with the quality of this accessory.

I purchased my Driggs at the very beginning of the Coronavirus lock-down after a drunk driver ran a red light and totaled my car. I had to transition into bicycle-as-primary-transportation mode quickly. I loved my 15+ year old single speed frankenbike but my 50 year old knees were reminding me of my age. After much pride swallowing and research, I decided a 3 speed would suit my needs perfectly.

The Driggs was by far the best value, the most stylish and the best build in its class. I changed out a fair amount of the accessories and components to suit my personal taste, but not enough to compromise the original design integrity.
It’s unlike any bike I’ve ever owned. The long wheel base and slightly upright geometry make for a very stable and comfy ride. It’s not very nimble, but it can handle aggressive maneuvers when necessary.

The ordering process was smooth and the micro-financing was helpful in uncertain economic times. The team was very communicative throughout the shipping and assembly process. The shipping carrier was pretty rough with the package and there was some minor cosmetic damage to the frame and the rear carrier rack, but they got out in front of it and the issues were quickly made right. I’m very impressed with the service and integrity of this company!