Brooklyn Bicycle Co. Reviews

We are so proud of all of our customer reviews at Brooklyn Bicycle Co.  Here we have aggregated them in one location.
Based on 626 reviews
Great service. Great bike.

Had never considered buying a bike online unseen but stumbled across a great review on Brooklyn Bike Company so got in touch. Ryan and the team were super helpful and supportive during the sales process. It’s early days but I’m really happy with my purchase so far and have no hesitation in recommending these guys!

Thanks so much for sharing Dominic and thanks for giving our brand a try. Enjoy your Roebling commuter bike. -Ryan Zagata

The bike rack is great. It was easy to install and looks fantastic! Everyone at Brooklyn Bicycle is wonderful to work with and very helpful!

Thanks so much for sharing Rebecca. We're glad the rack is being put to good use. -Ryan Zagata
a no brainer

I've taken this on a few long rides and it's unquestionably reliable, smooth as almond butter, and aesthetically pleasing more than any bike on my route. This bike makes riding more than 10 miles effortless and fun -- it's also light enough for me to carry up stairs with no regret of taking it out again.
Overall this company is doing great things and provides wonderful service -- I'm grateful to have my dream bike so accessible and support a small business.

Amara - thanks so much for taking the time to share your feedback. We're glad you're enjoying your Bedford 3. -Ryan Zagata
an all-star bike

The Roebling is a great bike for my commute to school and trail riding on the weekends. It's light enough to transport easily but stable enough to handle uneven ground (either trails or rough Michigan roads). I paired mine with the Brooklyn Bike Co fenders and they get me to school mud-free on the rainy days. Customer service was great and helped me choose the right model and frame size for my needs. Would recommend for an all around great bike!

Thanks for sharing Allison. The versatility you reference is one of the reasons we suggest that the Roebling remains our top selling model. -Ryan Zagata

These fenders keep the rain and mud away while riding in wet conditions. I purchased these with my Roebling bike and they were installed together which was super convenient. The profile is sleek and fits nicely with the bike.

Thanks for sharing Allison. We're glad these fenders are keeping you clean. -Ryan Zagata
Driggs 3
3 is the Magic Number

I wanted a smooth and comfortable ride for bopping around town and getting groceries, and I got it. For the money, it would be tough to find a better value out there for a new ride.
The materials used, welding, sealed bearings and geometry are all top notch. The double-butted chromoly steel frame has a good bit of flex also, which makes for a very forgiving ride. I decided to swap out a few components to suit my style and needs, but the stock kit is thoughtfully put together.

Most of all, Ryan and the team at BBC are amazing! It was like talking to friends in person. I felt very good with this purchase from start-to-finish.

Thanks so much for sharing such a thorough review Raffi. The Driggs looks great with your added touches. Thanks also for acknowledging your experience with our team, it was a pleasure working with you. -Ryan Zagata
NYC sleek (and affordable)

Uber-cool bike built for NYC riding. A no-nonsense, eye-catching fixie at a reasonable price born in Brooklyn. What’s not to cheer about?

Thanks so much for sharing Desma and the team loved meeting you in our showroom. -Ryan Zagata
Just what I was looking for!

This bike is just what I was looking for. It’s lightweight and versatile over different terrain; the upright handlebar is comfortable and easy to steer. The internal gear system is very convenient for changing gears and works well for the area I live; if you live in a more hilly area you may want to consider the 7-speed. It’s very comfortable and the cream color is so pretty.

Thanks so much for sharing Audrey. We are thrilled you're enjoying your Franklin 3 and couldn't agree more that the ivory colorway is a real head turner. -Ryan Zagata
Franklin 3
Great bike

I immediately felt much more comfortable on this bike then others I have ridden. Having it made to my height specifications and particular needs was a wonderful decision. I do wish it was a bit lighter (I happen to have to carry up two flights of stairs), but other than that, I am perfectly delighted with my Franklin!

thanks so much Elisabeth. We're thrilled you're enjoying your Franklin 3 bike. -Ryan Zagata
Franklin Single Speed
Great Bike!

My wife loves her bike. Customer service was top notch as well as the build and style for the cost and quality of what we bought. Love it!

Thanks for sharing Myles. We're thrilled you're enjoying your Franklin 3 bike. -Ryan Zagata
I love it!

Very comfortable and looks great!

Glad to hear Wendy. We LOVE these helmets! -Ryan Zagata

Beautifully crafted. Very nice finish. Durable.

Thanks for sharing Jay. We're glad you're enjoying your crate. -Ryan Zagata
The only choice for a fixie

Brooklyn resident here. Was on the market for a bike to get around on casual sunset rides with my girlfriend around the neighborhood. We went into the showroom and met Ryan - one of the nicest guys ever! We we're basically already sold based on past reviews and the look of the bikes, but Ryan's personality sealed up any doubts we had. Bought two bikes and been happy ever since!

Thanks so much Colin. We're glad you're enjoying your Wythe and appreciate you taking the time to acknowledge the experience you had in our showroom. -Ryan Zagata
Beautiful Bike

I love my bike! It's a great ride, works for the hills in SF + I get a ton of compliments on the design. Amazing customer service. 10/10 would recommend.

Thank you Jennifer. The Roebling is one of our most popular models and we're glad it's tearing up San Francisco. Thanks again for sharing. -Ryan Zagata
Franklin 3
Best Bike

Love my bike and get so many compliments! Definitely recommend it if you're looking for a good looking cruiser!

Thanks so much for sharing Allie. We are thrilled you're enjoying your Franklin 3. -Ryan Zagata
Bedford 3
300+ miles in 1.5 months

I live about 8.5 miles away from where I work. In an effort to cut living costs, I decided to sell my car and commute via bicycle.

I didn't know the least bit about bikes aside from how to ride one, but I knew I needed something low-maintenance, not too expensive, and pretty durable. Style wasn't the highest on the list, but it was still a factor. My first intro to Brooklyn Bicycle was via a Forbes article where the writer test rode one of their bikes and then wrote an article about it. It piqued my interest and a few weeks later I reached out with a few questions. Their customer service was what hooked me. Ryan was incredibly helpful and responsive. In fact, I was so pleased that I convinced my wife that she needed to get a bike from them as well (which she did! The Franklin 7).

In regards to my bike experience, I ride it 4 times a week for work which is about 17 miles round trip. We've also ridden our bikes to the beach and back a few times which is about a 28 mile round trip. It's relatively flat with a few inclines/declines. So far, so good—in regards to what I mentioned above, my Bedford 7 checks off all the boxes I was looking for. We love taking the bikes out and viewing the city from a different perspective.

Definitely not missing the car.

Thank you so much for sharing Shinji. We're thrilled you're enjoying your Bedford and glad your wife is also enjoying her bike. -Ryan Zagata
Franklin 7
If the Girl from Ipanema had a bike, it'd be this one

I got this bike for my wife and she loves it - great for cruising around town and feeling happy about it. Super good customer service, fast delivery to my bike shop (even here in rural New Hampshire), and a pleasing ride. Went for the Selle Royal seat and the box on the back.

Thanks so much for sharing Ryan. We are thrilled your wife is enjoying her Franklin 7. -Ryan Zagata
Great rack!

I bought this rack for my bike and it looks great! The style is simple but fits well with the look of the bike and the wooden crate. So happy with my purchase!

Thank you so much for sharing Jessica. -Ryan Zagata
Franklin 3
Cute l’il ride!

This is the other ½ of a pair of Brooklyn bikes for my son and new D-I-L bought as a wedding gift. This one got a custom handlebar, Soma f/r racks, a stripped and polished chain guard, a handmade basket, and Schwalbe Delta Cruisers (26x1 ⅜) — I also installed water bottle mounts on the downtube. I was going for that ultra cool 70’s mixte vibe... how did I do?

Great build out. Thanks for sharing William. -Ryan Zagata
Wooden Crate

I love my wooden crate so much, words cannot describe. It’s very useful for throwing in bags for errands or a sweatshirt but more importantly, it completes the look of my bike! It’s easy to assemble and very useful.

Thanks for sharing Jessica. We are thrilled that you are getting good use of your rear crate. -Ryan Zagata
Nice Unique Basket

This was easy to install. The quick release is perfect for on the go. I also love that the wicker fits in perfectly for cruising the beach.

Thanks so much for sharing Michelle. -Ryan Zagata
Franklin 3

Amazing customer service and bicycle!

Thank you for sharing Gale. -Ryan Zagata
I love my bike

1st bike in over 20 years. I got the Roebling hybrid. Very nice bike. Great price and great customer service. The show room in Greenpoint is a nice set up. I was able to actually test ride my bike in the long hallways. I highly recommend

Thanks so much Michael. It was great meeting you at the showroom and we were delighted to get you on a Roebling. -Ryan Zagata
ABUS Ultra 410 Black Edition U-Lock with Cobra Cable

The U lock works really well but I rarely use the cable bc the whole thing is a bit fiddly.

Thanks for sharing Marta. -Ryan Zagata
Downtown Bike Lights

Easy to attach and remove, but the light but might fall off of the strap, especially if you carry them in a bag with other objects, while not biking. That being said, still very good lights!

Thanks for sharing Marta. You can use a drop of crazy glue to secure it on the strap. It's designed to be able to use alternative straps should you not be able to affix the the light do your seat post for example. -Ryan Zagata


What Are the Differences Between the Franklin and Willow Step-through Models?

Looking at the Franklin and Willow, but not quite sure how the models compare? No worries – we get this question a lot, so we’ve put together a quick rundown on what sets these models apart!


#TLDR (AKA Too Long Didn't Read)? Here's a Quick Summary:





This is probably the most notable difference between our step-through models. With the Willow featuring our Swept-Back Handlebars. This means a much more upright (European-style) riding position (think sitting in a chair) that is well suited for leisurely riding.

The Franklin models feature our Relaxed Ride Handlebars, which are slightly more aggressive and ideal for both commuting and leisurely weekend rides.



The Willow comes with cream tires, whereas the Franklin sports black tires. Do note that regardless of color, all our tires offer an added layer of puncture resistance.



The Willow is our premium model and includes a rear carrier, as well as an upgraded sprung saddle and grip set from Selle Royal’s Royalgel™ line.

The Franklin features Selle Royal Vegan Leather saddle and grips. Please note that this bike does not come with a rear carrier. If you would like to purchase a rear carrier for this model, you will need a 26” carrier for the S/M Franklin and a 700C carrier for the Large Franklin model.

Both models come with color matched fenders and chainguard, as well as a kickstand.



As our signature model, the Willow has a few additional premium features including a rust-prohibitive coating on the chain and internal gearing resulting in less maintenance and more riding.

The Franklin 3 model includes internal gearing (just like the Willow), whereas the Franklin 7 has an external 7-Speed derailleur.



On a more technical note – the geometry on both frames is identical, however the Franklin and Willow models are made from different materials. Are you currently thinking “WHAT DOES THIS MEAN?! I KNOW NOTHING ABOUT BIKES!!”? Do not fret – we totally get it! Take a breath and read on…

The Willow frame is made with double-butted 4130 Chromoly Steel. We use a stronger grade of steel, which allows us to use thinner tubing resulting in a lighter frame.

The Franklin frame is crafted with specially engineered high-tensile steel. What does this mean? We are able to offer a similar bike of a more moderate price point. Our Franklin model is the most economical step-through model in our portfolio of bikes (as well as a team favorite)!

Still have questions on sizing (or anything else)? Email us or schedule a concierge call with our team. We’d love to help!


Don’t forget: All of our bikes include Free Shipping & Professional Assembly.