Brooklyn Bicycle Co. Reviews

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Based on 1028 reviews
93%
(960)
4%
(44)
2%
(16)
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(4)
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J
Lorimer
J.A.
AMAZING

Just picked up my first Brooklyn Bicycle, the Lorimer, here in Vancouver today and I already took it out on the trails in Stanley Park and through the streets downtown. I was super impressed with it! It’s incredibly light and super comfortable to ride! I’m nearly 5’4 and I got the 16/M - it fits perfect! I was also incredibly happy with the service at the shop I bought it from on Robson Street - they were super to work with. Looking forward to riding this bicycle all year round!

Thanks so much for sharing Jasmine. You're lucky to have access to Stanley Park - it's one of our favorites. Enjoy. -Ryan Zagata

LOVE IT!

I absolutely love this basket. It is structured so well and really cute! Lot's of room too

Thanks for sharing Cyndi. -Ryan Zagata

Love Love Love This Bike

I'm lucky enough to have a commute that's well-suited to biking in a town that's...well, that's more generally not that well-suited to biking. When I went shopping, I was really focused on getting something comfortable, and this bike delivers; the riding posture is super easy-going, and the ride is *really* smooth. There actually aren't enough "o's" in the word "smooth" for how smooth it is. It just sails right along. What I didn't expect was that it would also look as good as it does...I hadn't even got it out of the bike shop that the Brooklyn Bicycle Co. sent it to for assembly before somebody remarked how pretty it was (and let me note in passing: the "Buy &Ride" program is brilliant). Had somebody in a work meeting comment on how sharp-looking it is. I posted a picture of it online and got the response "Super clean and dapper!", which seems to cover it pretty well.

So, in a nutshell: I'm not an experienced enough bicyclist to give you a good assessment of the technical details on this thing. But I CAN say that I'm having a blast riding it, that it draws all kinds of good attention, and that when you factor in the convenience of the shopping experience I can't imagine doing any better for the price.

Thanks so much for sharing such thorough feedback William. We are glad you're finding your Driggs to be smooth. -Ryan Zagata

What a wonderful bundle of goodness!

I bought this to go along with my driggs 3 speed I had on order and couldn't be happier. The bell is just right, the lock is sturdy and makes me feel secure about keeping my bike safe, and the lights work just fine. Not so bright to light my path at night but definitely bright enough to help others in cars see me. About the lights. One shipped defective and I got on the chat app here on the brooklyn bicycles site-which is run by real people and not some bot-and Alex got me a replacement in the ail in less than a week. Great products and great service! Highly recommended.

Thanks Brian. We just launched new lights that will very much light your path at night and they're rechargeable. Appreciate you sharing your feedback. -Ryan Zagata

Integrity

When a company delivers what they promised, and in perfect condition, they must be thanked and applauded.
I couldn’t be happier with my two bicycles and accessories.
Thank you.

Thanks so much for sharing Bill. We appreciate you sharing your experience and we're thrilled you're enjoying your bikes. -Ryan Zagata

Loving it

As someone who hasn't ridden in over 40 years, this bike made for an easy adjustment back into flow of riding. I was nervous at first but thought it best to pull the trigger and let that be my motivation to get back on the horse. The ride is smooth and the seat is comfortable. I'm still learning to turn corners but with practice I'm sure I'll feel more confident. No regrets.

Thanks for sharing Lauren. We're glad you're back out riding. -Ryan Zagata

💕love love our new bikes!!

We waited a year for our new bikes and they were so worth the wait! I have a Willow and my husband has the Driggs 7. The 7 speed is perfect for Florida riding. Danielle was so patient with us throughout the process and kept us updated as we waited for our bikes to be back in stock due to COVID. We love them and would highly recommend them! Love the company and all the accessories we purchased! Thank you ☺️ so much Danielle!!!

Thanks so much for sharing your feedback Cindy. We're thrilled you're enjoying your bikes. -Ryan Zagata

Bedford 3 - Coo

I had been cycling through different bike brands all winter long. Really spinning my wheels about it. Finally, I came across Brooklyn Bicycle Company after a long and tiresome process. I pumped the brakes on buying from another brand and decided to get the Bedford 3. During my first ride, the bike spoke volumes. And not to switch gears, but the staff was incredibly helpful and the buying process smooth - never an uphill battle. Above all else the bike was reasonably priced, even after I adjusted for inflation.

You won’t regret this bike, it’s honestly amazing. I’m actually trying to get my friend to buy one right now, but he prefers unicycles. Yeah, he struggles socially and can’t handle-bars! It’s a vicious cycle.

This is literally the best bike I’ve ever owned.

Shout out to the folks at Silk Road Cycles, you folks are wheelie nice.

Thanks so much for sharing Joseph and for the seemingly futile attempt to get your mate on one of our steeds. We also appreciate you acknowledging the efforts the team puts forth to make sure things go smoothly. -Ryan Zagata

beautiful and functional with a few tweaks!

I love this rack! It looks really sleek on the bike and I get a lot of compliments on it! It's also really sturdy and functional -- however, it does cause the wheel to bend to the side due to the added weight so I also added a spring to the front wheel to keep it from falling over when the basket is installed. With the spring, the bike can stand up on its own with the kickstand. It's been great -- also definitely recommend a bungee cord with it! Have yet to see a higher quality or more aesthetically pleasing rack.

Thanks so much for sharing Kate. As you suggested, we strongly recommend a wheel stabilizer with this as the added weight of front carrier will cause the wheel to turn. You used the term 'bend' but I suspect you meant the wheel will turn when the bike is stationary. Thanks again. -Ryan Zagata

Love it!

I have had this bike for about a month and I love it! The details on the handlebar and saddle are so cute, and it feels great for riding around the city. This is my first bike I have owned in Brooklyn, and I am so happy I made the choice to buy it. It is heavy enough to feel sturdy but light enough that it isn't too difficult to carry down to my basement storage. The one downside was that it took almost 4 months to arrive. That being said, the team was very communicative and kind the whole time. It seems like they are working hard to shorten delivery times. Despite the wait, I am still really glad to have it!

Thank you so much for sharing Amy. The demand for bikes brought on by the pandemic has surely caused some hiccups in the supply chain but we appreciate you being patient and I'm thrilled you're enjoying your bike. -Ryan Zagata

A joy to ride

I eyed the Willow 3 in late summer and had the opportunity to preorder in December. I finally received it in March. and it’s been so much fun to ride through Central Park, to grocery shop (I bought a basket for the back rack), and to visit friends in parts of the city that are awkward to reach by subway — I took my bike on an MTA ferry this week.
The global bike shortage meant the wait to receive the bike was rough, but it was ultimately worth it. At some point I might want to upgrade to a 7-speed, but for now I love riding my bike.

Thanks so much for sharing Kristin. We appreciate your patience and we're glad you're enjoying your new bike. -Ryan Zagata

Very Comfortable Bicycle

I finally passed down my 23 year old Trek 820 to my son and got me this bicycle. I've only ridden the bike for a few minutes. My first impression is that the bike is very comfortable. I've just ordered a trailer hitch from Uhaul so I can't wait to take this bike to some nice bike trail.

Thanks for sharing John. We're thrilled you're enjoying your bike. -Ryan Zagata

Bicycling Boston Harbor USS Constitution

I hadn’t rode a bicycle in years. Researched bikes and chose Brooklyn Bicycles. I waited 4 months for the bike and it was worth the wait.

Thank you so much for sharing your feedback and this tremendous photo Suzanne. We are happy to hear you're enjoying your bike. -Ryan Zagata

Best bike ever

This is best bike I’ve ever owned. The components are high quality, the bike is lightweight, and the ride is comfortable and upright. I love the matching fenders. Three speeds has been perfect for riding on hills in town. This bike is a pleasure to ride!

Thanks so much for sharing Heather. We're thrilled you're enjoying your Willow. -Ryan Zagata

Bedford 7 speed.

me: New Yorker, commutes about 75 miles a week, rides for pleasure about 75 more between late March and early October. I own a single speed frankenbike, and philosophically believe the less parts on a bike (or really anything), the better.

I wanted something affordable with speeds to take some of the strain off on hills such as our East River crossings, and I didn’t want to spend a bazillion dollars for a quality bike.

The bike: [Full disclosure, I’ve only put about 150 miles on this thing so far] The Bedford 7 Speed is exactly what’s advertised. It’s a beautiful affordable comfortable durable commuter ride made with quality components. I particularly like the twist shifter and the 1x drivetrain.

[note for the Brooklyn Bicycle Co. suggestion box. If you guys made a 10 or 12 speed with a 1x drivetrain, twist shifter, and similar geometry in this price range I’d buy it in a heartbeat!]

Thanks for sharing Ira. Looks like you're logging some substantial miles. -Ryan Zagata

Nantucket in Arizona

So love love love my basket and bike.
It actually holds more than I thought it would!!
I placed a Gorilla Glue clear tape on the head tube behind the basket base so it doesn’t rub on the paint. Works like a charm.
Thanks Ryan and Co.

Thank you for sharing Liz. The Nantucket baskets are loaded with style. Love your clever solution for keeping the paint pristine. -Ryan Zagata

Easy to install

Easy to install, simple to use.,

Thanks for sharing Becky. -Ryan Zagata

Great way to carry your stuff

A sturdy and elegant rack, capable of carrying your stuff in style. Nicely made.

Thanks so much for taking the time to share Richard. -Ryan Zagata

A
Roebling
A.B.
Roebling/Franklin 3 Speed

After a long search my wife and I decided on Brooklyn Bikes, and we couldn't be happier. The bikes look great and ride even better.

I ride the Roebling from the UWS to LES/Soho on a regular basis, and it's a fun ride. I don't dread the inclines of Riverside Park or the Central Park loop anymore as I did on my single speed. The Roebling is fast, sturdy, and stable. It really is the perfect NYC bike.

My wife rides the Franklin 3 spd and she is also enamored with the look and ride of the bike. I rode it back from their Greenpoint show room to the UWS, and can attest to how well it rides. In particular, the stability of the ride.

The crew at BK Bicycle is even better than their bikes. Their patience, responsiveness, cooperation, and courteousness is beyond compare.

I highly recommend taking a looking at them if you're in the market for a bike, not to mention you'll be supporting a homegrown NYC business.

Thank you so much for sharing Arzhang. We appreciate you acknowledging both the quality of our products and the effort our team put forth in getting you on your bike. We appreciate your business. -Ryan Zagata

Perfect

The lights do the job without being unwieldy, clunky... Also appreciated the quick shipment.

Thanks so much for sharing Charles. We are thrilled these lights are keeping you safe. -Ryan Zagata

B
Bedford 3 Speed
B.S.
Very happy!

I ordered my bike the day I was alerted that it had become available again, and I’m so glad I did. The wait was a tad longer than expected, but it was well worth it. It’s exactly what I wanted, and a thrill to ride.

Thanks so much for taking the time to share Bethany. We apologize for the delay in fulfilling your order but we're glad you're enjoying your bike. -Ryan Zagata

Very Practical

I recently moved to a bike friendly area and figured I can run errands and go shopping on a bike. I researched a lot and went with the Franklin 3. It's sturdy and the upright positioning helps me see where I'm going. I love taking it shopping and to the community garden. I got a bike trailer to carry things and that worked well. Definitely got my money's worth. Highly recommend.

Thanks so much for sharing Abraham. We are glad the Franklin 3 is delivering on its promise. -Ryan Zagata

Enjoying my Franklin!

Just had my first ride on my Franklin 3 speed. Loved it! Easy gear change and a smooth ride. Also purchased the rear carrier. Looking forward to some great rides as the weather continues to get better in the Midwest!

Thank you for taking the time to share Karen. We are thrilled you're enjoying your bike out there in the Midwest. -Ryan Zagata

Best bike I’ve ever owned!

The entire order process was seamless! The customer service team is amazing and so helpful! I have nothing but love for these guys and gals! I preordered the Franklin 3 and I am so happy I’m finally out and about riding! The bike is amazing and the features are awesome. I’ve never had such an amazing bike! It rides smoothly and the gears are great! Not only that but my bike is beyond beautiful. Thank you Brooklyn Bicycle for being so kind and for making a product that I absolutely love.

Thanks for taking a moment to share your feedback Marissa. So glad to hear you are enjoying your bike. -Ryan Zagata

Perfect Rear Rack

I ordered this rack with my Franklin 3 and it’s really nice! I can’t wait to order the crate once it’s back in stock. The customer service at Brooklyn Bicycle has been phenomenal, from the agents who answer emails, to those taking calls!

Thanks so much for sharing Marissa. We're thrilled you're enjoying your rear carrier. -Ryan Zagata

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★ Customer Reviews ★

In the words off our customers...

1028 reviews
93%
(960)
4%
(44)
2%
(16)
0%
(4)
0%
(4)
J
Lorimer
J.A.
AMAZING

Just picked up my first Brooklyn Bicycle, the Lorimer, here in Vancouver today and I already took it out on the trails in Stanley Park and through the streets downtown. I was super impressed with it! It’s incredibly light and super comfortable to ride! I’m nearly 5’4 and I got the 16/M - it fits perfect! I was also incredibly happy with the service at the shop I bought it from on Robson Street - they were super to work with. Looking forward to riding this bicycle all year round!

Thanks so much for sharing Jasmine. You're lucky to have access to Stanley Park - it's one of our favorites. Enjoy. -Ryan Zagata

LOVE IT!

I absolutely love this basket. It is structured so well and really cute! Lot's of room too

Thanks for sharing Cyndi. -Ryan Zagata

Love Love Love This Bike

I'm lucky enough to have a commute that's well-suited to biking in a town that's...well, that's more generally not that well-suited to biking. When I went shopping, I was really focused on getting something comfortable, and this bike delivers; the riding posture is super easy-going, and the ride is *really* smooth. There actually aren't enough "o's" in the word "smooth" for how smooth it is. It just sails right along. What I didn't expect was that it would also look as good as it does...I hadn't even got it out of the bike shop that the Brooklyn Bicycle Co. sent it to for assembly before somebody remarked how pretty it was (and let me note in passing: the "Buy &Ride" program is brilliant). Had somebody in a work meeting comment on how sharp-looking it is. I posted a picture of it online and got the response "Super clean and dapper!", which seems to cover it pretty well.

So, in a nutshell: I'm not an experienced enough bicyclist to give you a good assessment of the technical details on this thing. But I CAN say that I'm having a blast riding it, that it draws all kinds of good attention, and that when you factor in the convenience of the shopping experience I can't imagine doing any better for the price.

Thanks so much for sharing such thorough feedback William. We are glad you're finding your Driggs to be smooth. -Ryan Zagata

What a wonderful bundle of goodness!

I bought this to go along with my driggs 3 speed I had on order and couldn't be happier. The bell is just right, the lock is sturdy and makes me feel secure about keeping my bike safe, and the lights work just fine. Not so bright to light my path at night but definitely bright enough to help others in cars see me. About the lights. One shipped defective and I got on the chat app here on the brooklyn bicycles site-which is run by real people and not some bot-and Alex got me a replacement in the ail in less than a week. Great products and great service! Highly recommended.

Thanks Brian. We just launched new lights that will very much light your path at night and they're rechargeable. Appreciate you sharing your feedback. -Ryan Zagata

Integrity

When a company delivers what they promised, and in perfect condition, they must be thanked and applauded.
I couldn’t be happier with my two bicycles and accessories.
Thank you.

Thanks so much for sharing Bill. We appreciate you sharing your experience and we're thrilled you're enjoying your bikes. -Ryan Zagata