Brooklyn Bicycle Co. Reviews

Based on 1265 reviews
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Bedford 8
Dave B (Denver, United States)
Bedford 8?

I won this beaut from a local liquor distributor and it's so amazing!! I'm more of a long board type guy and spend my time on mostly that, electric and accustic but I can't stay off this thing!! Probably 50 miles this week!! I've even tackled some monster hills and still showed up looking almost as clean as the bike 😎

Thanks so much for sharing. While this was a custom bike we designed in collaboration with New Belgium and not identical to our Bedford 8, we are thrilled you're enjoying the ride quality which is consistent across all of our models. -Ryan Zagata

Perfect. Got panniers on it, ready to go.

Thanks for sharing Joseph. The rear carriers are very utilitarian, especially when you load on a pannier. -Ryan Zagata

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Driggs 3
s.c.

I love it!

Thanks for taking the time to share your feedback Steve. -Ryan Zagata

My wife who is new to cycling loves it. We’ve been riding every day since it arrived!

Thanks so much for sharing. We're thrilled your wife is enjoying her Willow 3. -Ryan Zagata

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Driggs 3
s.c.

I love it!

Thank so much for sharing Steve. We are thrilled that you're loving your Driggs 3. It's our signature model. -Ryan Zagata

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Custom Item
James Seminaroti (Charleston, United States)
Custom order

I received some gift certificates for the shop from my family. They did not have the item I was looking for, but agreed to order it through their distributor even though it was not an item they regularly stocked. Folks were friendly and kept me in the loop regarding the status of my order. Arrived as promised. Much appreciated. Good people!

Thanks for the kind words James. I'm glad the team was able to work with you on this. We appreciate the feedback. -Ryan Zagata

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Bedford 8
Paul Agase (Winnetka, United States)

Bedford 8

Thanks for the five stars Paul. We're thrilled you're enjoying your Bedford 8. -Ryan Zagata

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Bedford 8
Joseph D (Washington, United States)
Just picked it up today

Have already been on it a couple of times. Super happy with the bike, looking forward to putting the miles on it.

Thank you for taking the time to share your feeback and this amazing photo Joseph. We're thrilled to have you as part of the Brooklyn Bicycle Co. family. Enjoy the ride! -Ryan Zagata

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Franklin 8 Speed
Karen Kushi (Edgartown, United States)
Beautiful bikes

Excellent experience - employees of the bike store to where the bikes were delivered said they were envious of our bikes! :)

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our bikes and that others are envious of them. We hope you continue to enjoy your Franklin 8 Karen. Happy riding! -Ryan Zagata

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Selle Royal Ondina Grips
Charles F. Walker (Bogotá, Colombia)
Quick and easy.

I’ve had my Brooklyn for 7 or 8 years and the grips were embarrassing. Great investment—much nicer now.

Thanks for sharing Charles. We're glad your Brooklyn is continuing to take you wherever you're going. Glad the new grips polished your steed up a bit. -Ryan Zagata

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Driggs 3
Timothy Perez (Windsor, United States)

Great stylish bike!

Thanks so much for sharing Timothy. The Driggs remains one of our flagship models and is surely a head turner. We're glad you're enjoying. -Ryan Zagata

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Roebling
Randy Hill (Appleton, United States)

Roebling

Thanks for sharing your feedback Randy. -Ryan Zagata

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Brighton 7 Speed Cruiser
Todd Johnson (Bryn Mawr, United States)
White Brighton

We love this bike, but even more, we loved the experience buying it. The Brooklyn team is outstanding - best customer service I have ever experienced in a product category like this. I will definitely purchase from these guys again.

Thanks Todd. We're thrilled to hear that you're loving your ivory Brighton 7 Speed Cruiser and that you had a great experience with our Brooklyn team. We aim to provide the best customer service possible, so it means a lot to hear that we exceeded your expectations. Happy riding and welcome to the Brooklyn Bicycle Co. family! - Ryan Zagata

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Roebling
Keith

Absolutely amazing customer service, and I couldn’t be happier with the build quality of the bike. Highly recommend!!

Thank you so much for sharing Keith. We're thrilled you're enjoying your Roebling commuter bike and we're even more thrilled to have you in the Brooklyn Bicycle Co. family. -Ryan Zagata

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Brighton 7 Speed Cruiser
Deborah Nance (Alvin, United States)
Delighted!

My bike arrived quickly and it was assembled in short order. It has a smooth ride and a beautiful appearance. I am delighted!

Thank you so much for your kind words. We're thrilled to hear that you're delighted with your new bike. We also take pride in providing fast shipping and professional assembly, so it's great to hear that we hit the mark for you. -Ryan Zagata

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Roebling
Aaron S (Denver, United States)
great simple commute bike

love this bike. Simple, works well, comfortable geometry, good gearing for city hills and light gravel. Really great value bike for the price.

Thank you so much for your glowing review of the Roebling Aaron. We're thrilled to hear that it has been a great companion for your commute. Simple yet effective, just like our customer service team (wink). We're glad that the bike's comfortable geometry and gearing have made your city hills and light gravel rides a breeze. And we couldn't agree more, it's definitely a steal for the price. Keep on riding and welcome to the Brooklyn Bicycle Co. family. -Ryan Zagata

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Lorimer
Aaron S (Denver, United States)
great simple bike for my teen

Got this for my 13yo daughter for mostly city street/path riding. Not much to say other than it’s just perfect for this use case and she loves the bike. It’s simple, rides smoothly, gearing ratios are great, and it fits her well. Lovely bike.

Thanks so much Aaron. We're so happy to hear that it's been a great fit for your daughter's city riding adventures. We agree, it's a lovely bike with smooth riding and perfect gearing ratios. Keep having fun out there and welcome to the Brooklyn Bicycle Co. family. -Ryan Zagata

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Bedford 8
Vanessa Blair (Grosse Pointe Woods, United States)
Love my new bike!

I’m thrilled with my new bike - highly recommend! Thanks to the Brooklyn Bike team and my local bike shop for making me feel so cared for during the purchase process.

Thanks for sharing and welcome to the Brooklyn Bicycle Co. family Vanessa. We are so happy to hear that you're loving your new Bedford 8 bike! Thanks for the shoutout to our team and your local bike shop - we're always here to make sure our customers feel taken care of. Keep on pedaling and enjoying the ride! ‍♀️‍♂️ -Ryan Zagata

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Willow 7i Disc
Steven Chase (Los Angeles, United States)
Perfect Transportation

It’s not just a great bike but the sales team was wonderful to deal with.

Thank you so much for sharing Steven. We're thrilled you're enjoying your Willow 7. It's become an incredibly popular model for us. - Ryan Zagata

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Franklin 3 Speed
Paulette Alonso (Cleveland, United States)
Franklin 3

I like the city bike…I like sitting upright and after many yrs out of the saddle this is working great for me. 😊

Thanks for sharing Paulette. We are glad to learn that you are enjoying your Franklin 3. - Ryan Zagata

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Brooks Proofide Leather Dressing
Bud Puskarich (Niles, United States)

Brooks Proofide Leather Dressing

Glad this did the job for you. -Ryan Zagata

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Franklin 8 Speed
C. (Miamisburg, United States)
Really happy.

At 5'2", it's really great to find a bike that fits.
The shop that was picked to assemble the bike was really friendly and professional.
It's a fabulous bike.

Thank you so much for taking the time to share your feedback Margaret. We are thrilled you're enjoying your Franklin 8. -Ryan Zagata

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Franklin 8 Speed
Shirlene Soos (Irvington, United States)
Great purchase

I was a bit hesitant on purchasing a bike online but wow… so happy with this purchase. The bike I ordered was better than expected!

Thanks so much for sharing your feedback Shirlene. We are thrilled you are enjoying your Franklin. -Ryan Zagata

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Willow 3 Speed
Violet (Baton Rouge, United States)
Perfect. Bicycle and Customer Service

I meant to write this a lot sooner. The bicycle is great. I am enjoying riding her around Baton Rouge, though it sometimes feels like an extreme sport. A cyclist, I have come to realise, is somewhat rare in these parts (and more than a little unwanted). Regardless, I persevere because I love cycling and hate cars and I am used to cycling. It was a fair bit safer in Europe, I got knocked off twice here already and this never happened to me before, but I am hoping that more people will take to cycling and then things will get better. Anyway I am not planning on stopping.
The bicycle is very trusty and beautifully designed. She withstood two pickup trucks so far (hopefully there won’t be more, but they have drive through Daiquiris here).
Excellent customer service throughout. Hassle free. Friendly.
Would have wrote this much sooner (got bicycle last June) but my mother died unexpectedly and so I went home to the UK for a while.

Thank you for sharing such a thorough review Violet. We are glad you've emerged unscathed from the daquiri drinking drivers. Thanks also for sharing such a fun photo. -Ryan Zagata

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Franklin 3 Speed
Anonymous (Billerica, United States)
Super good end to end experience

Super informative website, easy online ordering and the delivery to a local bike shop for assembly and pickup made the whole exercise a positive experience. As I live interstate it made a big difference. Thank you

Thank you so much for taking the time to share your experience with your Franklin 3! We are thrilled to hear that our website was informative and the online ordering process was easy for you. -Ryan Zagata