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Brooklyn Bicycle Co. Reviews

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Based on 777 reviews
93%
(725)
5%
(36)
1%
(10)
0%
(2)
1%
(4)
All-Around Greatness

From purchase to the first ride I haven't been disappointed. It's exactly what I was looking for down to the look and performance, I couldn't be happier with my bike. It's going to save me a bunch of money on parking at work, while also giving me the chance to see more of my city that I wouldn't be able to while driving a car. They also chose a great, super helpful shop to deliver and assemble the bike and easy for pick up. I will definitely continue to use this local bike shop for any maintenance and upkeep. Thank you, BBC for getting me out on the roads. I'm looking forward to the journies ahead.

Thanks so much for sharing Jacob. We're thrilled you're enjoying your Bedford city bike. -Ryan Zagata
M
Roebling
M.L.
Stop thinking about it,buy a Brooklyn Bike.

I’ve had my Roebling for a month now, I couldn’t be more satisfied. From purchase to delivery everything was flawless. It rides like a dream and looks even better.Very impressed with the customer service at Brooklynbicycleco.com
Mike L
Arlington Texas

Thanks so much for sharing Mike. We're thrilled you're enjoying your new commuter bike down there in TX. -Ryan Zagata
Bicycle carrier

Very satisfied, nice addition to the bike. Would be nice if it was deeper or had a separate basket insert for easy unload

Thanks for sharing. Glad you’re enjoying your front carrier. -Ryan Zagata
I love this bike!

I love my Wythe fixie! Ryan was a huge help in figuring out which size I should get and my local bike shop Zen Cog did a fantastic job of assembling my bike and making sure it was perfect for me before I left the store. The whole process was so easy. I ordered on a Monday and was riding by Saturday. This is the way bike buying should be and I couldn't ask for a more well made bike.

Thanks for sharing John. We're glad you're enjoying your new fixie bike. -Ryan Zagata
Fantastic Service

I moved abroad and wanted to have a good memory of my time in Brooklyn. This bike was the perfect fit and I can't stress enough how great of a service I received. Ryan, the owner, was most helpful and I truly had an amazing buying experience. I fully endorse Brooklyn Bicycle and can only recommend it to anyone looking for a cool bike and a great experience.

Thanks so much for sharing Alain. We enjoyed meeting you as well and we're glad you'll be representing our brand over in Europe. Thanks again. -Ryan Zagata
Couldn't Be Happier With My Bike!

I just got my Bedford 3 (+ Universal Rear Carrier & Handcrafted Wooden Bike Crate) a couple days ago and the bike is fantastic! I live in a fairly small beach town in Southern California so I finally ditched the car and this is my "daily driver". It's everything I needed functionally and the fact that the bike is absolutely beautiful doesn't hurt either.
Brooklyn Bicycle Co.'s customer service also deserves a huge shout out. The "Buy And Ride" business model made the purchase totally seamless and the team was quick to talk me through the process when I called in with some questions. Thanks to SoCal Bike in Oceanside for the build as well.

Thanks so much for sharing Kyle. We are thrilled that you're enjoying your new commuter bike. -Ryan Zagata
Awesome, stylish ride!

I love my 3 speed Willow bike! It's a smooth ride and the seat is super comfy. I also appreciate the sleek design and the upright seating. The owner, Ryan, in Greenpoint, Brooklyn is exceptionally down to earth and he went out of his way to let us make a showroom appointment during the busy holiday season. He gave us a warm welcome and was very helpful in giving me advice about which model would best work for me. I highly recommend any bike from Brooklyn Bicycle Co.

Thanks so much for passing by Valerie. We are thrilled that you are enjoying your new Willow City Bike. -Ryan Zagata
Best Christmas Present Ever for My Wife!

This bike (all of Brooklyn Bicycle's bikes) are insanely awesome. They are beautifully designed and crafted. Exceptionally comfortable ride. But, wow, the company's customer service is the shining star - you are really, truly appreciated and loved as a customer and it comes through in the attention that everyone we interacted with at Brooklyn gave to us.

Thank you so much for sharing Phil and thank you for acknowledging your experience with our team. We are thrilled your wife is enjoying her bike. Thanks again. -Ryan Zagata
The perfect bike

I have enjoyed working with Brooklyn Bicycle Co. from start to finish and the bike is everything I wanted it to be. I attached a burley tandem bike for my daughter and we love biking around town together. Thank you for a comfortable, easy to ride and stylish bike!

Thank you so much for sharing Rebekka. We're thrilled you're enjoying your Willow 3. -Ryan Zagata
Quality and Style

My Wythe bike is something special, a perfect balance between quality and style. This is the first real bike I've bought and I couldn't be more impressed. It has such a smooth, unique feel that makes riding it fun and enjoyable. The staff was incredibly patent and responsive when I asked for some help. I would highly recommend purchasing a Brooklyn Bike.

Thanks so much for sharing Garrett. We are thrilled you're enjoying your new fixie bike. -Ryan Zagata
Amazing bike, some inconsistent sizing issues

This was what I wanted for my commute bike, with the fenders, chainguard and rear rack all part of the bike which is cheaper than buying them all separately. I visited a bike shop in a nearby town and though they didn't carry this exact model, they let me test out the Lorimer they had on hand. I decided that if all of the bikes were the same high quality as that Lorimer then getting a bike from Brooklyn would be a safe bet. When the bike arrived at my local bike shop, the owner who assembled the bike for me was impressed with its build quality and commented that it was a very good bike for commuting and city riding in general. He even offered to provide a free tuneup if I brought back the bike after about a month of riding even though I didn't purchase the bike from him (and I have taken him up on that tuneup, all that was needed was having all the bolts tightened again and the front fender moved a bit further away from the brakes to avoid noise while braking).

The only major issue I've had (which doesn't have anything to do with the actual build quality of the bike, by the way) is that the sizing numbers listed on the bike do not match up with the numbers listed on this website. The numbers for the Large size listed on the website says 66 to 75 inches. However the sticker on the bike clearly indicates that it is a Large size meant for 5'8" and above (68 inches). Having tried a Large Lorimer and checking the height and inseam measurements between both the Willow and the Lorrimer I was not expecting any sizing issues. I am 5'7" (67 inches) and the seat was too tall for me. I can only get on the bike without jumping by removing the rear reflector and moving the seat all the way down to the bottom. If I was even an inch shorter this bike would be completely too large for me to get on. If I had known this beforehand I would have purchased an S/M sized bike. Other than that I have no issues with the bike.

Thanks so much for sharing Devin. We are glad you're enjoying your Willow. Size as it's a combination of height and inseam. We try to provide some fairly accurate generalizations based on our experience but also encourage anyone with questions to reach out and consult with us. Thanks again Devin. -Ryan Zagata
J
Lorimer
J.C.
wife christmas

Bought this bike for my wife for Christmas for her personal riding and pulling baby cart. She loves it feels very high quality

Thanks so much for sharing Joshua. We are glad she is enjoying her new commuter bike. -Ryan Zagata
M
Roebling
M.G.

Awesome bike. Fast, light and stylish.

Thanks for sharing Michael. -Ryan Zagata
Lovely Bicycle

Great looking bike that is well built. Super fast shipping and delivery. So nice I did not have to put it together and that it was done at a local bike shop. Unfortunately I am in Maine and right now it is snowy and cold. Looking forward to Spring for some cruising!

Thanks so much for sharing Kimberly. Spring will be here soon enough and you'll be out enjoying your new cruiser bike. Thanks again. -Ryan Zagata
Form over function, but the function is still pretty good (for casual riding).

Overall, it really is a great bike. This is a bike that has style first and foremost. I commute to work 3 miles each way on a green way. The path is flat and well maintained (mostly through parks). The Driggs 3 is exactly the sort of bike for this commute. It is well constructed and surprisingly light. I would not characterize this bike as nimble. Neither would I describe it as aggressive. It is smooth; elegant. Think: sailboat. It does not stop or start quickly. It is not a curb hopper. If you're riding in traffic or riding on less forgiving paths, you might choose a different ride. To get to the grocery, I need to navigate among cars and across a variety of unforgiving paths. For that, I'll stick to my old mtn bike hybrid. Proposed changes: 1. The pedals are pretty, but lack teeth (literally - your shoes will slip off). 2. The seat is not comfortable. Given the nature of this bike, a comfy seat is in order. 3. I will be swapping out the handlebar stem. Given the swept handlebars (which are awesome), I think it needs a stem that has less of a forward placement. 4. The brake pads are simply too small. I'll be swapping them out for more contemporary pads with better braking power. I do, however, recommend this bike (with some possible component swaps). Good value. Good components. Great frame. Excellent style.

Thanks so much for sharing such a thorough review David. You're spot on that the Driggs is our resident head turner and for daily commuting we are often encouraging folks to consider our Roebling commuter bike. Every rider has a different anatomy so things like saddle & stem are challenging components to nail down such that every rider finds them immensely comfortable. Thankfully those are both easy components to swap out with your bike shop. Thanks again David. -Ryan Zagata
R
Roebling
R.L.
Simply great for everyday NYC use.

Bike is simple, light, and versatile. The look is low-profile, but the performance is that of a much more expensive, high-end brand racing bike. For biking around NYC, I am super grateful to have a bike that rides just as nice as some of my more expensive bikes, but won't be subject to gawkers or bike thiefs.

Thanks so much for sharing Richard. The Roebling is our most popular commuter bike so we're glad you're able to put it through its paces. -Ryan Zagata
Christmas Present for my Wife

My wife was so thrilled with her new bike. My son even gave her the box to go on the back of it. She wanted a commute bike, and as soon as holiday break is over, she will give it a go. She has taken it out everyday and loves it. She is 5’-9” and the large Willow 3 fits perfectly. She loves the color too. Since I did the purchase, I can say without a doubt that the service is awesome. The whole process was very easy, and picking it up at the local bike shop all put together is a fantastic service. I am completely happy with all that Brooklyn Bicycle Co has to offer. Thanks!

Thank you for sharing and for the kind words Loren. We're thrilled your wife enjoyed the gift. -Ryan Zagata
Best Christmas Ever❤️

I got this bike from my fiancé as a Christmas present. He knew that I had been wanting this bike because it’s one of the only ones out there sized perfectly for me (5’1). First ride I went 15 miles and it was amazing. I’m also so glad that I got one of the ones with the original crests and that fully spell out Brooklyn instead of just BK.

Thank you for sharing Amber. What a fun Christmas gift! We're thrilled you're enjoying your Franklin 3. It sounds like you're already putting it through the paces. Thanks again. -Ryan Zagata
Awesome Bicycle

First of all, everyone at Brooklyn Bicycle Co has been super friendly and helpful. My daughter loves her Willow 3. It is well made and stylish. Pictures don’t do it justice. Even the person who assembled the bike commented on what a nice bike and how well made it is. Brooklyn Bicycle Co made everything easy. I will definitely buy another bike from Brooklyn Bicycle Co. Thank You!!!

Thank you Barry. We are thrilled that your daughter enjoyed her bike and we appreciate you taking the time to share this feedback. -Ryan Zagata
Fantastic Service

I've never ordered a bike on line. It was honestly seamless with outstanding customer communication throughout the order, shipping and assembly process. This is what customer service is supposed to be like!

Thanks so much for sharing Darrell. We truly appreciate you acknowledging the service you had with our Company. -Ryan Zagata
Love my bike!

I hadn’t ridden a bike in years and have been shopping around for a couple of months. This bike is perfect! Beautiful design and color (I got the matte coral). I took it out for my first ride today - the seat is very comfortable and it handles well. The whole buying process was so easy too - I loved being able to just pick up my bike fully assembled!

Thanks so much for sharing your feedback and for the stunning photo. We're thrilled you're enjoying your new cruiser bike. -Ryan Zagata
Great rack, not weather resistant.

I love the rack. It looks great on my bike, and is great for carrying extra things. However the finish on the wood is not very weather resistant. After only a couple of rides in rain and snow, the finish is starting to flake off.

Thanks for sharing Bryan - we are big advocates of hitting our rear crate and front carrier with a generous coat of lacquer to protect the wood. While they are coated at the factory, organic materials such as wood and leather will ultimately break down if not protected from the elements. Thanks again for sharing. -Ryan Zagata
Y
Lorimer
Y.
Learned to ride for this bike

I love my Lorimer! I learned how to ride just to use this bike for my daily 7 mile commute to work. Perfect for the versatile terrain of the Bay Area and so much better than getting on the bus.

Thanks so much for sharing Yeymi. Our Lorimer is mighty popular here with our team as well - we're glad it got you riding. -Ryan Zagata
Really fun and the 3 speed was a great choice

I'm really enjoying the bike, it's comfortable and fun to ride, not to mention the great looks. Having the simplicity of just the three gears is perfect, although I found after a few weeks I was spending nearly all my time in top gear. The default gear configuration is 42 teeth on the crank, 20 on the rear sprocket. I found, at least for the mostly flat area I ride in, this was too low, so I purchased a 18t rear sprocket, which gives you just a little bit higher ratios across the board. I think I would also even be comfortable going as far as 42/16. At 42/18 now I spend most of the time in 2nd gear, pop up to 3rd for top speed, and still only very rarely down to 1st for the steepest of hills. Anyway -- just my thoughts, I love the bike even more at 42/18! Thanks.

Thanks for sharing Adam. You've stumbled upon one of the best and easiest adjustments one can make to alter the overall gearing range for a bike. We often recommend changing out the freewheel if a customer suggests the gearing is too easy or too challenging (think San Francisco). -Ryan Zagata
Comments everytime I ride it!

Every time I ride my bike here in Manhattan, I get great comments from 'Nice Bike' to 'Looks Italian'. I own three bikes (I commute to work on Bike) and 99% of the time I use my Bedford 3 speed.
It rides great, smooth, it's light and very comfortable. Several fellow bikers have purchased one after testing mine.
'Perfect Commuter"

Thanks so much for sharing Robert. We're glad you're getting some great use out of your Bedford. -Ryan Zagata