Brooklyn Bicycle Co. Reviews

We are so proud of all of our customer reviews at Brooklyn Bicycle Co.  Here we have aggregated them in one location.
Based on 756 reviews
Great rack, not weather resistant.

I love the rack. It looks great on my bike, and is great for carrying extra things. However the finish on the wood is not very weather resistant. After only a couple of rides in rain and snow, the finish is starting to flake off.

Thanks for sharing Bryan - we are big advocates of hitting our rear crate and front carrier with a generous coat of lacquer to protect the wood. While they are coated at the factory, organic materials such as wood and leather will ultimately break down if not protected from the elements. Thanks again for sharing. -Ryan Zagata
Learned to ride for this bike

I love my Lorimer! I learned how to ride just to use this bike for my daily 7 mile commute to work. Perfect for the versatile terrain of the Bay Area and so much better than getting on the bus.

Thanks so much for sharing Yeymi. Our Lorimer is mighty popular here with our team as well - we're glad it got you riding. -Ryan Zagata
Bedford 3
Really fun and the 3 speed was a great choice

I'm really enjoying the bike, it's comfortable and fun to ride, not to mention the great looks. Having the simplicity of just the three gears is perfect, although I found after a few weeks I was spending nearly all my time in top gear. The default gear configuration is 42 teeth on the crank, 20 on the rear sprocket. I found, at least for the mostly flat area I ride in, this was too low, so I purchased a 18t rear sprocket, which gives you just a little bit higher ratios across the board. I think I would also even be comfortable going as far as 42/16. At 42/18 now I spend most of the time in 2nd gear, pop up to 3rd for top speed, and still only very rarely down to 1st for the steepest of hills. Anyway -- just my thoughts, I love the bike even more at 42/18! Thanks.

Thanks for sharing Adam. You've stumbled upon one of the best and easiest adjustments one can make to alter the overall gearing range for a bike. We often recommend changing out the freewheel if a customer suggests the gearing is too easy or too challenging (think San Francisco). -Ryan Zagata
Bedford 3
Comments everytime I ride it!

Every time I ride my bike here in Manhattan, I get great comments from 'Nice Bike' to 'Looks Italian'. I own three bikes (I commute to work on Bike) and 99% of the time I use my Bedford 3 speed.
It rides great, smooth, it's light and very comfortable. Several fellow bikers have purchased one after testing mine.
'Perfect Commuter"

Thanks so much for sharing Robert. We're glad you're getting some great use out of your Bedford. -Ryan Zagata
Franklin 7
Super Cute

I ordered the Franklin in hopes to use it as my commuter here in Dallas. I love the frame style and the SeaGlass color is amazing. However, my commute is 14 miles each way with a few moderate hills, and the gearing range on the Franklin 7 was just not robust enough. I was very sad because it's so pretty and the added rear rack made it so much easier than wearing a heavy backpack (especially in the summer). Reluctantly, I had to exchange it and am waiting patiently for my replacement to arrive, which is the Roebling.

Thanks so much for sharing Laura. We love the Franklin 7 but as you suggest, it's not the perfect answer to every commute. The Roebling is the exact model we would have suggested so we're thrilled you landed on that. Thanks again. -Ryan Zagata
Bedford 3
Amazing !! Love my new wheels

Large is a good size and frame for someone who is 5’ 10” or taller.

Thanks so much for sharing Chintan. We're glad you're enjoying your Bedford 3. -Ryan Zagata
Style and Substance

My Wythe is the perfect marriage of style and substance. I've used it every day on my office commute since I got it home and couldn’t be happier. Beautiful looking bike with an equally smooth ride.
Can't forget to mention how incredibly attentive Ryan and the staff were throughout the process. First class experience from beginning to end.

Thanks so much for sharing Fitz. We're glad you're enjoying your Wythe. -Ryan Zagata
Great lock, If size matters. Even if it doesn’t.

I had too many bikes stolen when using inferior locks. I now double my bike with 2 U locks. But for those rare occasions where it’s a quick trip to the store, this is a great lock. Lightweight and easily placed into pocket or backpack. I rarely use the cable due to my other U lock. 5 stars. Huh

Well said Mike. Thanks for sharing your feedback. -Ryan Zagata

I've never commuted by bike to work before and am super cautious when diving into something new. So I did my research and Brooklyn Bicycle kept coming up. I loved the design and the price. The Lorimer was perfect for me living in the city as it is able to ride well on the streets as well as the trails with ease. It did take a little longer than I anticipated for the bike to arrive but the customer service responded quickly with updates when it was late. Overall it's a beautiful bike that makes riding to work everyday a pleasure. I would highly recommend this company to anyone looking for a bike. My husband likes my bike so much he'll probably get one too!

Thank you so much for sharing Veronica. We are thrilled you're enjoying your new Lorimer. -Ryan Zagata
It's sick

I love my bike! It's well designed, well built, and comfortable. Perfect for city riding. It also weighs a lot less than I expected which is super handy.

Thanks so much for sharing Peter. We're glad you're enjoying your Roebling commuter bike. -Ryan Zagata
Stylish, Speedy, Comfortable Bike

I've had my Roebling for one week now, and I absolutely love it. The bike is stylish, fast, and REALLY comfortable. I ride around 15 miles a day, I feel great on this bike, and look for excuses to ride it more. I added a back rack and fenders to make the bike more versatile, which is another plus. I can't recommend the Roebling enough. A high quality bike at an excellent price point.
Also, the team at Brooklyn Bicycle Co was very supportive and answered all my many questions. The buy and ride program made getting my bike very easy, and it gave me a chance to get introduced with the coolest, least pretentious bike shop in my city.

Thanks for sharing Dan. We're thrilled that you're enjoying your Roebling and also appreciate you acknowledging your experience with Broadway Bicycle School. They're a tremendous partner for us up in Boston. -Ryan Zagata
Willow 3
Excellent Service, Looks Great, Appreciate the Accessories

Great customer service made the process of buying online easy and I really liked that they worked with my local bike shop for assembly. The bike itself looks great, I had been wanting something vintage and classic looking and it checked all the boxes. Also I appreciated having a lot of the accessories included like fenders, kick stand, and rack which would have been more expensive and more work to add to a different bike. Lightweight enough I can move around as needed. The S/M size was great for me even though I am short with little legs! Glad I optioned up to get the 3 speed Willow instead of the single speed Franklin.

Thanks for sharing Erica. We are incredibly excited to learn that you're enjoying your Willow 3. We share your sentiment with preferring the 3-speed to the single speed which is why we actually discontinued the Franklin single speed model. Thanks again. -Ryan Zagata
Willow 3
beautiful bike for beautiful posture

It's a whole different perspective from atop Willow is a beautiful, bolt upright ride. I love it.

Thanks so much for sharing Kelly. We're so glad you're enjoying your Willow 3 city bike. -Ryan Zagata
Willow 3
My first bike!

This was my first ever bike purchase, and I'm so happy with it! I love my new bike, and I also loved my experience buying it at the Brooklyn showroom. I'm petite (5'1") so I wanted to try out bikes in person to ensure a good fit, as I'd been having difficulty finding a bike where my feet could reach the ground at all and was worried I'd have to go custom. I was pleased to find the size Small in the Franklin & Willow were both fine for me. When I'd looked online I was leaning toward the Franklin, so it was also useful to try them in person because I found the Willow's wider seat & upright posture to be much more comfortable. It was shipped to a store in my neighborhood and assembled there, and I was able to pick it up within the week with no hassles. I've had the bike for a month now and I've gone on several longer rides through Central Park & Riverside Park (still scared of street biking in NYC!), and it's been a pleasure to ride.

My only complaint is a cosmetic one: I wish it came in more colors! I'm not a fan of bright colors so I bought the black, but I love the army green and ivory some other BBC bikes come in -- it would be nice to have more neutral color options on this model. That's a minor gripe, as the black is practical and it is still a beautiful bike.

Thanks so much for sharing Olivia. We loved welcoming you into our showroom and we're thrilled you're enjoying your Willow 3. We totally hear you on the color options and we are continually looking for ways to offer more options. Thanks again! -Ryan Zagata
Bedford 7

I really like the bike! Your team and your service is really perfect!Even shipping the bike to LAX was no problem! I took my bike with me to Germany. Therefore I‘m looking forward to find more shops and service partners here in Europe! Thanks for your outstanding help! Great!!!

Thanks for sharing Holger. We're thrilled you're enjoying your Bedford 7 in Germany. -Ryan Zagata
Franklin 3

Awesome bike, quick and comfortable and looks great.

Thanks so much for sharing Jacki. We are glad you're enjoying your Franklin 3. -Ryan Zagata
Great, useful lights

I got these lights because I like how subtle they are. They are easy to attach, and they work great. They aren't super bright, but I use them on the flashing setting and they make it easy for everyone to see me! I've had them now for a couple of months with no issues.

Thanks for sharing Liza. We love these lights for the exact reasons you specified - they're great for being seen and easy on/off. -Ryan Zagata
Franklin 3
Get it!

I would absolutely recommend this bike. After being hit by two cars this summer (that swerved into the bike lane without looking - the second of which totaled my bike), I have to admit that I was hesitant to get back on the road, and I wasn't going to settle for anything unless I loved it. When I test drove the Franklin 3 at my local bicycle shop, I was immediately sold. It's a smooth ride, its gorgeous, and the customer service is the best of any company that I know of. I ended up getting it in sea foam green in L (I'm 5'8") and decking it out with the Brooklyn bicycle front and rear lights as well - which I also highly recommend. I commute 16 miles to and from work every day, and I could not be happier. The grips are comfortable, the seat is comfortable, and I can't tell you how many complements I have gotten. My advice? Get it!

Thanks so much for sharing Liza. We're glad you got back on the saddle and are honored that you chose our brand to get you there. Safe riding. -Ryan Zagata
Very stylish!

A great addition to a great bike.
We took it to Cape Cod and while riding, apparently the screw came loose from the wood bracket and before we noticed we lost one of the two brackets. A longer screw and a nylon lock nut should solve the problem if I can get a replacement bracket.

Thanks for sharing Tim. We're glad you're enjoying your rear crate. -Ryan Zagata
Brighton 7
Gorgeous ride!

I love this bike. My husband researched a bunch and we took a gamble ordering a bike online, sight-unseen. I love it! It's so comfortable and different than other cruiser bikes. I have been riding it around our beach town and love that I am the only Brooklyn Bike on the roads. I'm sure not for long... I have it in ivory and I love the look!

Thanks so much for sharing Robin. We're thrilled you're enjoying your cruiser bike. -Ryan Zagata
Fun to Ride for Regular Commutes

I really enjoy my Lorimer, and use it every day for my regular weekday commutes to work, and to the grocery store. The only downside is that the tires are thinner than what I expected (this is not a mountain bike or hybrid). As mentioned, this is great for regular, predictable riding, but you need to be extra vigilant when going on new roads and paths. Since I'm used to mountain bikes, I already got my wheel stuck in between a crack and a groove on the road while riding at low speed thankfully, which I wasn't expecting (that never happened on my mountain bike). The gear-shifting is great, and it handles well on steep hills. The seat that comes with the Lorimer is very comfortable (for women) and the length between the seat and handlebars is just right without straining my back.

Thanks for sharing Niani. For the tires, you can easily add wider tires to the wheels based on your use case. We strive to provide the most utilitarian tire based on the suggested use case. In comparison to a mountain bike which is specifically designed for riding through dirt, mud & uncertain terrain, most commuter bikes will certainly run a more narrow tire. Thanks again for sharing! -Ryan Zagata
Willow 3
Wonderful company

I love my bike and I love the customer service I received from Brooklyn bicycles. My bike is beautiful and I feel like I’m 10 years old again! Carefree and happy zooming around town. How magical to choose my bike online and pick up at my local bike shop. I was the envy of everyone at the shop when I rode out on my shiny new bright red Willow! I recommend Brooklyn to everyone!

Thank you Amy! We're happy to help keep you feeling young and we appreciate you sharing your experience with our team. -Ryan Zagata
Works Great For It’s Size

This is the second pair I bought (one pair for my son’s Trek, and the other pair for my new Lorimer). Easy to install, easy to turn on, and until daylight savings comes in the morning, they provide just enough visibility

Thanks for sharing Niani. We're glad these are increasing your visibility on your non-daylight hours riding. -Ryan Zagata
Great Bike :)

This is the first bike I've owned, and I'm really happy with it. I'm fairly short, so the smaller size feels much nicer to ride than most of the other bikes I've ridden. The matte blue finish is very pretty, and I've gotten a number of compliments. It's perfect for riding to/from work during the week and going on longer bike rides on the weekends. I really love my bike and looking forward to riding it for a long time :)

Thanks for sharing Kelly. The matte denim color is new for us so we're glad you're getting compliments. -Ryan Zagata
Great bike; assembly wanting.

Bike is great. Local bike shop did a mediocre job on assembly. Bike was dirty on pick up (grease stains on frame that won’t totally go away), but more significantly the rear brake failed on the first ride. It was easy to fix, and an opportunity to teach my daughter basic bike maintenance, but kind of inexcusable.

Thanks for sharing Dan. I reached out to you privately, but we are always working to streamline and standardize the efforts of our assembly partners so this presents another talking point for us. We are glad you're liking the bike and appreciate you bringing the assembly issue to our attention. We have reached out to our partner to understand what may have gone wrong. -Ryan Zagata


What Are the Differences Between the Franklin and Willow Step-through Models?

Looking at the Franklin and Willow, but not quite sure how the models compare? No worries – we get this question a lot, so we’ve put together a quick rundown on what sets these models apart!


#TLDR (AKA Too Long Didn't Read)? Here's a Quick Summary:





This is probably the most notable difference between our step-through models. With the Willow featuring our Swept-Back Handlebars. This means a much more upright (European-style) riding position (think sitting in a chair) that is well suited for leisurely riding.

The Franklin models feature our Relaxed Ride Handlebars, which are slightly more aggressive and ideal for both commuting and leisurely weekend rides.



The Willow comes with cream tires, whereas the Franklin sports black tires. Do note that regardless of color, all our tires offer an added layer of puncture resistance.



The Willow is our premium model and includes a rear carrier, as well as an upgraded sprung saddle and grip set from Selle Royal’s Royalgel™ line.

The Franklin features Selle Royal Vegan Leather saddle and grips. Please note that this bike does not come with a rear carrier. If you would like to purchase a rear carrier for this model, you will need a 26” carrier for the S/M Franklin and a 700C carrier for the Large Franklin model.

Both models come with color matched fenders and chainguard, as well as a kickstand.



As our signature model, the Willow has a few additional premium features including a rust-prohibitive coating on the chain and internal gearing resulting in less maintenance and more riding.

The Franklin 3 model includes internal gearing (just like the Willow), whereas the Franklin 7 has an external 7-Speed derailleur.



On a more technical note – the geometry on both frames is identical, however the Franklin and Willow models are made from different materials. Are you currently thinking “WHAT DOES THIS MEAN?! I KNOW NOTHING ABOUT BIKES!!”? Do not fret – we totally get it! Take a breath and read on…

The Willow frame is made with double-butted 4130 Chromoly Steel. We use a stronger grade of steel, which allows us to use thinner tubing resulting in a lighter frame.

The Franklin frame is crafted with specially engineered high-tensile steel. What does this mean? We are able to offer a similar bike of a more moderate price point. Our Franklin model is the most economical step-through model in our portfolio of bikes (as well as a team favorite)!

Still have questions on sizing (or anything else)? Email us or schedule a concierge call with our team. We’d love to help!


Don’t forget: All of our bikes include Free Shipping & Professional Assembly.