Brooklyn Bicycle Co. Reviews

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Could not be happier

Could not be happier
I ordered the Roebling in late summer knowing I would not receive it until December, but living in Florida, I was willing to wait. Love this bike, very impressed with the quality and the buying experience -- delivered to a bike shop I could walk, where it was assembled perfectly so I could just ride it home!

Thanks for much for sharing your experience with both the bike and our Buy & Ride program. We're glad it was easy. -Ryan Zagata

Love this bike and great Customer service!

Its light, responsive and it looks great :)
Most importantly, I had an issue with the delivery of a lock and customer service was super speedy, accommodating and generous in order to help me out.

Thank you for your business and for sharing your feedback on the bike. We also appreciate you giving us an opportunity to help you sort out the delivery issue you had. -Ryan Zagata

Great affordable bike.

Bought this for my 6’ 16 yr olds son. He rides it all over the city. Loves the bike. Thank you

Thanks so much for sharing Thomas. We're glad your son is putting some good miles in on his new bike. -Ryan Zagata

Excellent bike

I used to build my own bikes. I like them solid, durable, medium in weight. This bike is all that and more. Love the bike. Love the customer service. Highly recommend.

Thanks so much for sharing Lance. We're thrilled that you're impressed by and enjoying your new commuter bike. Thanks also for acknowledging the service you received. -Ryan Zagata

1st time customer

My experience from ordering to delivery was seamless. The bike is a perfect fit. I am considering purchasing one for my husband because he is eyeing my Lorimer too closely.

Thanks so much for sharing Towanda and we're thrilled you're enjoying your new commuter bike. -Ryan Zagata

Very happy with my bike

I bought it a local store in Cambridge, MA. Very high quality bike for its price. I am very excited to use it for my commute.

Thank you for sharing Daniel. We are glad you were able to experience our partner network. -Ryan Zagata

Amazing

I've been waiting for this bike since the summer and finally got it and picked it up before Christmas. At first I had to get used to how absolutely LIGHT it is, particularly considering I've only been riding the heavy New York Citibikes. I rode for 2 hours on it the first day and loved every single second of it -- I felt so hip! I CANNOT WAIT to ride it all over the city! I am 5'4 1/2 and got the medium.

Thanks so much for sharing Carol. We're thrilled you're enjoying your bike. -Ryan Zagata

Awesome for newbies and short folks

I have wanted to buy this bike since last summer, and boy, it was well worth the wait. As a 4'11" woman, it's hard to find a bike for my height in a mature style that isn't outrageously priced. It's lightweight and easy to store which is important since I live in an apartment. Look, I haven't regularly ridden a bike in years, but this bike made it so easy and intuitive. Another reviewer said it best when they said "everytime I get on I smile".

Thank you for sharing Sangeetha. This is a common theme with our Roebling and Lorimer, that it is well suited for riders on the shorter side. We're thrilled it worked out for you. -Ryan Zagata

My gift card to my son

I purchased the gift card for my son who lives in Brooklyn and is saving to purchase a bicycle from you.

Thanks for sharing Joanne. We're glad it was well received. -Ryan Zagata

Christmas gift

My future daughter-in-law was thrilled with the gift.

Thanks so much for sharing Mark. We are glad it was well received. -Ryan Zagata

Perfect Bundle

Bought as Xmas gift for myself. I am a city commuter and am using these for my crummy old bike until I purchase a Brooklyn bike. The tote is sturdy and a wonderful bonus!

Thank you for sharing Erin. -Ryan Zagata

So classic!

I love the classic lines and style of the Franklin. I get compliments on it all the time. I especially appreciate the internal gears. Low maintenance! Even the owner of the bike shop where I picked it up was impressed! That says a lot! Thanks for a great bike that's a pleasure to ride and to look at.

Thank you for sharing Bonnie. We're thrilled you're enjoying your bike. -Ryan Zagata

Bike rack review

No what I was hoping in terms of quality, one of the wood slabs was split broken right out of the package.
Very poor quality on the finish and welded seams, it was never polished”.. it has a rather unfinished look.
Oh and for future reference the screws that hold the wood to the metal should always be counter sunk,

Thanks for sharing Alejandro. We certainly wished you had reached out to us in advance of being disappointed enough to leave a non-glowing review. We handle issues like this when they arise. The wood on the crates needs to strike a fine balance between being durable but also light enough such that it's the not the source of unnecessary weight. On occasion, we have had pieces crack which is why we keep ample quantities on hand to address those rare instances. -Ryan Zagata

Awesome and Stylish

Very pleased with my new Franklin 7! It's perfect for cruising around the neighborhood with the kids.

thanks so much for sharing Chris. We're glad you're enjoying your Franklin. -Ryan Zagata

Front Rack

Great rack, quality craftsmanship and great customer service.

Thanks so much for sharing. We're thrilled you are enjoying the rack. -Ryan Zagata

Chic and Functional

Love it. Lightweight but sturdy. Perfect for cruising around the neighborhood.

Thanks so much for sharing Mary. We're thrilled you're enjoying your bike. -Ryan Zagata

Birthday present arrives!

I got this bike for my wife's birthday. With the pandemic the order was delayed but the wait was well worth it! She loves the bike. Great bike, great process. I liked that my local bike shop assembled the bike. 5 stars

So glad to hear Michael. We appreciate your patience and also appreciate you taking the time to leave feedback. -Ryan Zagata

Maria MD USA

My first Brooklyn Bicycle and I love it so far. Can’t wait to ride it again when the weather gets warmer

Thanks for sharing your feedback and the photo Maria. We are delighted you're enjoying your bike - Ryan Zagata

Lovely bike!

This bike has been an absolute joy to ride!

Thank you for taking the time to share Annie. We are thrilled you're finding the bike a joy to ride. -Ryan Zagata

I love my bike!

Totally worth the wait. Comfy ride, smooth shifting, lightweight frame and it's just a beauty to behold.

Thanks for sharing Jill. We're thrilled you're enjoying your Franklin 7. -Ran Zagata

I love my bike 🚲

I love my bike 🚲

Thanks for sharing Tina. We're glad you're loving your bike. -Ryan Zagata

Great bike!

Love the smooth ride and the ease of changing gears!

Thanks so much for sharing Diana. We're thrilled you're enjoying your Franklin 7. -Ryan Zagata

Best bike ever.

This bike is the best bike for easy riding. Locally a new bike trail has opened in my neighborhood. We now have 4 Brooklyn Bikes in my neighborhood and everyone loves them.

Thank you for sharing Marcia. I suppose I need to get out there and join your Brooklyn Bicycle Co. riding club. -Ryan Zagata

Wicked cool bike

I love this bike with all my heart. Every time I get on I smile. It rides so smooth, the gears are simple and clean and the colour is amazing. If this bike came out in a pastel mini egg yellow or lilac purple I would hands down buy another one.
I originally wanted the white, and was going to order a small or xs bike frame because I am 5’2. But I’m really glad I went in to the Brooklyn bike co dealer in my city (Joe Mammas Cycles in Ottawa) to look and try it out. The white was even more off white than I thought which wasn’t for me personally, and the mint green was just so much more beautiful in person. It turned out I was actually a M frame, and I am so grateful for the staff at Joe mammas cycles were there to help me out and get me on the road. This review might be two years to late but on the other hand I love it just as much as I did two years ago! It would be awesome to see more fun matte colours come out on some of your bikes, I get compliments on the daily on this beauty!

Thanks so much for sharing Julia. Nothing delights us more than hearing a customer is loving their bike after a few years and that it continues to deliver on its promise. -Ryan Zagata

Beautiful

Gorgeous bike. Rides beautifully. Easy assembly and pick up process.

Thanks so much for sharing Kim. We're thrilled you're enjoying your new bike. -Ryan Zagata