Brooklyn Bicycle Co. Reviews

We are so proud of all of our customer reviews at Brooklyn Bicycle Co.  Here we have aggregated them in one location.
Based on 663 reviews
Franklin 3
Franklin 3

I surprised my wife with a new Franklin 3 as a birthday present. She is thrilled with her new bike. We ride on weekends on the Jersey shore and we have been stopped several times by people admiring her bicycle. Beautiful to look at, great riding and beautifully appointed. The entire experience with Ryan and Danielle was wonderful. I highly recommend Brooklyn Bicycle to anyone looking to buy a new bicycle. By the way, my wife loves the helmet and basket as well.

Thanks for sharing Bob and thanks for letting us be part of the big surprise. Enjoy the balance of your summer. -Ryan Zagata

Obsessed is an understatement. My first bike as an adult and wouldn’t change anything about the Lorimer! Working with Brooklyn Bicycle was also a great choice. Super helpful and knowledgeable! Appreciate ya!

Thank you Erika. We are thrilled you're loving your Lorimer and appreciate you sharing your experience. -Ryan Zagata
Bedford 3
Great urban bike!

I bought this bike for my wife. The bike is really simple and clean. it has a nice geometry, and a handsome appearance. My wife thinks it is a comfortable ride and she thinks the range of gears works well for our hilly neighborhood. The delivery to our local bikeshop for the setup worked very well.

Thanks for sharing Eric. We are glad she is enjoying. -Ryan Zagata

Light, sleek, responsive

Very happy with this purchase. Great value for the quality and design.

Thanks for sharing Frank. We're thrilled you're enjoying your Wythe. -Ryan Zagata
Bedford 3
Great commuter bike!

Had it only for a month, but so far it's been a great addition to my commute options. Only hiccup is it seems the brakes are already starting to give out a little bit (which seems to be a common issue, unfortunately).

Thanks for sharing Edgar. We're thrilled it's an upgrade to your commute. We emailed you about the brakes - it's a natural occurrence for the cables to stretch in the early weeks. A simple adjustment will tighten them up and should only be necessary once. Thanks again. - Ryan
quality bike for a geat price

really nice bike ,high quality,I was surprise on the first ride,didn't think it would exceed my expectations,preforms great beyond my imagination. I am really impressed and happy with my bike,Ii ride 10 miles a day, I would highly recommend Brooklyn bikes to anyone looking for a great bike..nice job guys keep up the awesome work ! Mario from Austin,Tx.

Thanks so much for sharing Mario. We're thrilled you're enjoying your Roebling - it's one of our most popular models for good reason. -Ryan Zagata
Franklin 7
Zips along!

This is a Great bike for zipping around town! Cuts through wind with no trouble! Handles the stop and go of traffic perfectly! Feels so sturdy I'm never afraid and yet it's still longer of the lightest bicycles I've ever ridden!

Thanks for sharing Lola. We are thrilled you're enjoying your Franklin 7. -Ryan Zagata
Tire upgrade!

I’m so pleased upgrading the color of my tires from factory black to cream. It gave my Franklin 7 a unique retro look and I love it. Keeping them clean hasn’t been an issue in fact a little dust gives it character.

Thanks for sharing Daniela. We're glad you're enjoying these tires on your Franklin. -Ryan Zagata
Great carrier

This is a spacious and nice piece that complement my new bike.

Thanks so much for sharing Zila. We're thrilled you're getting a lot of use out of your rear carrier. -Ryan Zagata
Willow 7
Best bike in the best bikin’ city!

This gorgeous beauty gives me serious riding! Second ride on it was over 15 miles and my body (including my seat) loved it!! Performance and comfort on the cutest frame ever!!!!!! Thanks, BBC!!! It’s a 5-heart rating!! ❤️❤️❤️❤️❤️

So glad you're enjoying Kimberly. Thanks for sharing your review. -Ryan Zagata
Best bike I ever owned

I was not so sure about getting a fixie bike but this ride is very smooth and comfortable even though I was out of shape

I'm happy

Also the team was very patient and kind while helping me figure out the model that was best for me.

We're THRILLED you're enjoying your Wythe Noga. It was such a pleasure helping you find the right bike. -Ryan Zagata
The bike I needed

I’m glad I purchased it, I’m looking forward to spending many years with it and getting to work faster and healthier than by driving.

Thanks for sharing Mark. Enjoy your Roebling. -Ryan Zagata
Good replacement

Bought a Diggs 3, and knew the seat would probably not be ideal for me, so I got this one. Looks GREAT with the bike. It's not as cushiony as you'd think, so I ended up also getting a get seat cover. I guess I just need more cussion for my tush! Quality piece though, and would definitely recommend.

Thanks for sharing Patricia. Saddles are one of the most challenging things to get perfect since every individual's bottom is different as well as their tolerance for discomfort. We're glad this saddle works for you. -Ryan Zagata
Amazing design and service

I was really nervous about buying a bike online, but the entire process was so seamless. The service was great and so is the bike. I love its simple and sophisticated design, and how smoothly it rides. It is also light enough for me to carry it up and down 3 flights of stairs on a daily basis. So pleased with this purchased.

Thank you for sharing Chanelle. We're thrilled you're enjoying your Roebling. -Ryan Zagata
Brighton 7
One of a kind!

Although there at least 2 or 3 Brooklyn Bike in my town, I get a lot of”ooh” and “ ahh”s when I drive around town.
A bit heavier than I expected this bike feels really solid and rides great on the beach in low tide, when the sand is packed down. I love it!

Thanks so much for sharing Zila. We're thrilled you're enjoying your Brighton 7. The Brighton 7 has wide cruiser tires which, while great for riding on the packed beach, do add a considerable amount of weight to the bike. -Ryan Zagata
My son loves his bike.

My son loves his bike.

Thanks for sharing Christopher. -Ryan Zagata
Obsessed with this bike!

This is the first bike I've ever bought and I couldn't be happier. First of all, it's adorable. Second of all it's great for a new or inexperienced rider - super comfortable and easy to ride.

Thanks so much for sharing Alex - we're honored to be your 'first bike.' -Ryan Zagata
Bedford 7
Love ittttt

this bike has been a game changer for me. I’ve been citi-biking for the past two years, and was starting to have serious knee and lower back pain. since having this bike it’s gone away completely. It’s so light, and the gears are amazing. Going over the bridges daily has been so much easier, I really don’t know how I want so long without this bike.

Thank you so much for sharing Aaron. We're thrilled you're loving your Bedford. -Ryan Zagata
Willow 3
Willow is amazing!

Love all the features, the bike is perfect. I get compliments all the time on how beautiful it is! Had the luck to get it assembled directly at Brooklyn Bike Co since I live in Bk, and the build time was pretty quick, the attention was great.
I usamy bike everyday for work commutes and its great to feel great, safe and cool while riding it.
Also took it down to the rockaways and it glided the whole 26+ Mile ride!

Thank you BKBIkeCo!

Thanks so much for sharing Jo-Ann. The ride to the Rockaways is one of my personal all-time favorites here in New York. There is something incredibly special about waking up in Brooklyn and swimming in the ocean an hour later. -Ryan Zagata
Franklin 7
In love with my bike

This bike (Franklin 7) is just what I was looking for! Easy to ride and beautiful, get so many compliments! The matte coral is so pretty. I love the vintage look.
Also very good staff and the owner Ryan so friendly and helpful. I’ll give it 10 stars if I could.

Thanks so much for sharing Daniela. These photos are outstanding and we enjoyed meeting you in our showroom. -Ryan Zagata
Willow 3
Great city bike for mom & kiddo

I bought this bicycle primarily to commute to and from work, with a stop to drop the kid at daycare. It has been fantastic, handling wet Boston weather and our gritty potholed streets with ease, thanks to the puncture resistant tires and internal gear hub. The bike feels sturdy and can handle the rigors of city riding, but it still feels nimble enough for me to accelerate with ease up a hill or from a stop, and I can carry it up and down stairs easily enough.

This is the first bicycle I've had with such an upright riding position and it surprised me on the test ride, but I went for it because I like how visible it makes me in traffic and it's very comfortable for someone like me who has lower back issues. And it just feels fun to ride!

I outfitted the bike with a front mounted Yepp Mini child seat, lights, a bell, and a folding grocery pannier, and now I very rarely need to use a car. My kid's reaction to their first ride on the bike was "I LOVE IT!" - safe to say they're also a fan!

Thanks so much for sharing Lisa. We're thrilled you're enjoying your Willow 3. -Ryan Zagata

I got the 3 speed as Brooklyn is flat. Love my bike, easy quick sweet little ride. Local biz with very friendly staff and owner. They are active in our community, I have a very high opinion of their product and the biz.

Thanks for sharing Kristen and for acknowledging our efforts in the community. We LOVE Brooklyn and couldn't be happier to call this neighborhood our home. -Ryan Zagata
Cutest, best of 4 of my helmets!

Ok it is very cute. But it is also easy to get on and off, fast. Which I appreciate, and it feels more solid than my other brands. Biking in Brooklyn you need a solid helmet.

Thanks so much for sharing Kristen. We are HUGE fans of Thousand helmets as well. -Ryan Zagata
Bedford 7
I am in love with my bike!

Best bike ever had, incredibly smooth rides and very practical. Thanks to the Brooklyn Bike team as their service was a 10! You guys are the best!!!!

Thanks so much for sharing Valentina. We are thrilled you are enjoying your Bedford 7 and acknowledging your experience with the team. -Ryan Zagata
Wonderful Bell

This bell is ideal for me. I use it to alert people while passing. It us small but powerful. I have used it many times and I am very Happy with it.

Thanks so much for sharing Vincent! - Ryan Zagata


What Are the Differences Between the Franklin and Willow Step-through Models?

Looking at the Franklin and Willow, but not quite sure how the models compare? No worries – we get this question a lot, so we’ve put together a quick rundown on what sets these models apart!


#TLDR (AKA Too Long Didn't Read)? Here's a Quick Summary:





This is probably the most notable difference between our step-through models. With the Willow featuring our Swept-Back Handlebars. This means a much more upright (European-style) riding position (think sitting in a chair) that is well suited for leisurely riding.

The Franklin models feature our Relaxed Ride Handlebars, which are slightly more aggressive and ideal for both commuting and leisurely weekend rides.



The Willow comes with cream tires, whereas the Franklin sports black tires. Do note that regardless of color, all our tires offer an added layer of puncture resistance.



The Willow is our premium model and includes a rear carrier, as well as an upgraded sprung saddle and grip set from Selle Royal’s Royalgel™ line.

The Franklin features Selle Royal Vegan Leather saddle and grips. Please note that this bike does not come with a rear carrier. If you would like to purchase a rear carrier for this model, you will need a 26” carrier for the S/M Franklin and a 700C carrier for the Large Franklin model.

Both models come with color matched fenders and chainguard, as well as a kickstand.



As our signature model, the Willow has a few additional premium features including a rust-prohibitive coating on the chain and internal gearing resulting in less maintenance and more riding.

The Franklin 3 model includes internal gearing (just like the Willow), whereas the Franklin 7 has an external 7-Speed derailleur.



On a more technical note – the geometry on both frames is identical, however the Franklin and Willow models are made from different materials. Are you currently thinking “WHAT DOES THIS MEAN?! I KNOW NOTHING ABOUT BIKES!!”? Do not fret – we totally get it! Take a breath and read on…

The Willow frame is made with double-butted 4130 Chromoly Steel. We use a stronger grade of steel, which allows us to use thinner tubing resulting in a lighter frame.

The Franklin frame is crafted with specially engineered high-tensile steel. What does this mean? We are able to offer a similar bike of a more moderate price point. Our Franklin model is the most economical step-through model in our portfolio of bikes (as well as a team favorite)!

Still have questions on sizing (or anything else)? Email us or schedule a concierge call with our team. We’d love to help!


Don’t forget: All of our bikes include Free Shipping & Professional Assembly.