Since the opening of our Brooklyn showroom, we’ve had the unique pleasure of helping an innumerable number of customers find their dream bike in person.
You could say we’re experts at matching riders with the best bicycle for their specific use case.
So, without further ado, here's the 6 questions we ask every customer to ensure they end up on a bicycle that perfectly meets their needs.
The first things we ask someone who visits our showroom is, “How are you going to be using the bike?” Is it a daily commuter, or something you’re just going to be taking around the neighborhood?
For those folks who’re looking for a daily commuter, we encourage them to look for a more versatile ride. Bikes with a wider gearing range, that can accommodate attachments like a rack and fenders will serve them best.
Alternatively, if someone’s looking to just ride recreationally around the neighborhood or to the supermarket, we suggest a bike with fewer gear that’s a bit more simplistic in nature.
The next thing we’ll ask is, “What type of terrain will you be riding on? Is it flat, or hilly? Will you be going on short or long rides?”
That gives us an opportunity to talk about gearing range. A lot of our customers are focused on how many gears a bike has – and we usually throw that out the window. Instead, we focus on the overall gearing RANGE of the bike. Gearing range dictates how easily you can peddle up a hill, and how fast you can get going once you’re moving down the other side of the hill.
If you’re going to be traveling shorter distances, we usually suggest a 3 speed internally geared bike. They’re very reliable and favored by bike share for their reliability.
If your commute consists of varied terrain and a lot of hill, we’d suggest looking at a model with a higher gearing range, ie. a 7+ speed bicycle.
The diamond frame is favored for its stylish clean lines, and the ease in which it can be picked up.
While the step through is more wardrobe friendly, and more easily mounted. There’s a reason it’s one of the most popular style bikes throughout Europe.
As far as sizing goes, we always say you want to ensure you can confidently and comfortable ride your bike. Comfort and confidence are subjective dependent on individual riders – but it generally means at least being able to touch your feet to the ground while stopped.
In major metropolitan areas like New York, you’re not going to necessarily be in control of when you’re stopping, so you want to make sure you can comfortably and confidently maneuver your bicycle through traffic.
And with most brands, if you find yourself in between sizing on your bicycle, we always suggest sizing down.
Once we’ve decided on the proper style, size, and drivetrain for a customer’s bicycle, we’ll talk about accessories.
It’s always important to make sure you can attach any necessary accessories to your bicycle depending on its use case.
That means ensuring your bike can receive fenders if you plan on riding in the rain, or a rear rack if you intend to carry heavier loads along your commute. The majority of the bicycles in our collection include the necessary braze-ons to attach any accessory a rider could possible need.
Make sure you have a local resource to reach out to should you ever have an issue. Here at Brooklyn we ship all our bikes through local bike shops to be professionally assembled through our Buy and Ride program. Therefore, should you ever need it, you have a local resource to go to help you maintain your bicycle.
We’ve always prided ourselves on our customer service,
If there’s ever any doubt or questions throughout your search for your new bicycle, take the time to reach out to the company you’re looking at so you have the opportunity to get your questions answered.
Don’t ever buy a bike if there’s something you aren’t familiar with, or 100% confident in.
Here at Brooklyn Bikes we have several different avenues customers can use to get their questions answered. Including our 800 number, concierge service, social media and our showroom. So please, if you ever have any questions about anything, don’t hesitate to reach out!
|COLOR-MATCHED FENDERS & CHAINGUARD||SADDLE|
|3-SPEED INTERNAL GEARING||GRIPS|
|KICKSTAND INCLUDED||TIRE COLOR|
This is probably the most notable difference between our step-through models. With the Willow featuring our Swept-Back Handlebars. This means a much more upright (European-style) riding position (think sitting in a chair) that is well suited for leisurely riding.
The Franklin models feature our Relaxed Ride Handlebars, which are slightly more aggressive and ideal for both commuting and leisurely weekend rides.
The Willow comes with cream tires, whereas the Franklin sports black tires. Do note that regardless of color, all our tires offer an added layer of puncture resistance.
The Willow is our premium model and includes a rear carrier, as well as an upgraded sprung saddle and grip set from Selle Royal’s Royalgel™ line.
The Franklin features Selle Royal Vegan Leather saddle and grips. Please note that this bike does not come with a rear carrier. If you would like to purchase a rear carrier for this model, you will need a 26” carrier for the S/M Franklin and a 700C carrier for the Large Franklin model.
Both models come with color matched fenders and chainguard, as well as a kickstand.
4. RUST-PROHIBITIVE COATING & GEARING
As our signature model, the Willow has a few additional premium features including a rust-prohibitive coating on the chain and internal gearing resulting in less maintenance and more riding.
5. FRAME MATERIALS
On a more technical note – the geometry on both frames is identical, however the Franklin and Willow models are made from different materials. Are you currently thinking “WHAT DOES THIS MEAN?! I KNOW NOTHING ABOUT BIKES!!”? Do not fret – we totally get it! Take a breath and read on…
The Willow frame is made with double-butted 4130 Chromoly Steel. We use a stronger grade of steel, which allows us to use thinner tubing resulting in a lighter frame.
The Franklin frame is crafted with specially engineered high-tensile steel. What does this mean? We are able to offer a similar bike of a more moderate price point. Our Franklin model is the most economical step-through model in our portfolio of bikes (as well as a team favorite)!
Don’t forget: All of our bikes include Free Shipping & Professional Assembly.