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build bikes.
We stand behind
them.
Ask us anything, seriously.
We believe buying a bike should feel easy, not confusing. Here’s everything you need to ride with confidence.
What is the "Love at First Ride Promise?"
We believe professional bike assembly isn’t just a convenience—it’s essential. Thanks to our local assembly process and rigorous quality control, we’re confident you’ll love your bike right away. If not, simply return it within 30 days in like-new condition for a full refund minus a $200 service fee, which helps offset assembly, handling, and shipping costs.
How are you able to offer this program?
Because we don’t cut corners.
Our bikes are professionally assembled by local experts, not shipped in a box with an Allen wrench. Each bike is rigorously quality-checked before it ever reaches your hands. That level of care means most customers fall in love from the very first ride. So we’re happy to stand behind that.
What if I ride it and decide it’s not for me?
No hard feelings.
If it’s not love at first ride, you’ve got 30 days to return the bike in like-new condition. We’ll refund your purchase minus a $200 fee to help cover some of the costs we would have incurred with shipping, professional assembly, and handling. It’s not about profit—it’s about keeping things sustainable while letting you try us risk-free.
Why is there a $200 fee for returns?
The $200 fee covers just a portion of the costs associated with professionally assembling your bike locally, shipping logistics, and detailed handling. We transparently share this cost upfront so you can try your bike confidently and understand the real value involved in our service.
