I purchased the bike during my first week weeks in quarantine, so I can start getting outside. Mind you, I haven’t had a bicycle in years. So when purchasing I weighed the option of using Citi bike vs having my own and the payoff. I work from home, so this is strictly for recreational use. Let me tell you, it’s great. It was a great price. The bike is sleek looking (black) and simply just works as it’s intended to. I’ve ridden well over 100 miles on it, in a few weeks with no issues. Bike aside, the staff here at BB Co, is great. They were extremely helpful through chat. Specifically Alex, who I felt I was constantly annoying before my purchase. He was patient with me, answered every question, pointed me to videos for tips etc.. thank you team for your help, and for a great product. I’ve already recommended you to several friends.

A great experience ordering online directly from Brooklyn Bikes! Awesome customer service (Thanks Alex) and a really solid bike for the price point! Would highly recommend ordering from Brooklyn Bikes.

I think I read reviews everywhere when I started my bike search. I ended up deciding on Brooklyn Bicycle due to the reviews on their bikes as well as the type of service they provide. I ended up on the Roebling and it's just a dream to ride on. It's light enough to carry up some stairs, it looks great and rides smooth. Initially I was worried about buying a bike online, but I can totally see why it works and have no regrets on my purchase.

Bought a grey roebling with a 21” frame more than a month ago. Nothing to complain about. Works just perfectly fine.

I use this bike for city commuting, joy riding, and minor trail riding. It handles each of tasks flawlessly. I could not be happier with this bike and remain very happy i made the purchase. The Brooklyn Bicycle Co team was very helpful and pleasantly communicative with me throughout the entire process making it a simple, easy, and fun way to purchase a bike. They mailed my bike to City Bike, a local bike shop in Tampa thats <2 miles from my house. City Bike had it assembled in < 24 hours from when it was delivered to them and i was riding before i know it!

The entire process was smooth and efficient, I can not think of a way they could have improved upon the customer service aspect from beginning to end. All of those things + a bicycle as comfortable and well made as the Roebling, is what makes purchasing a bike from Brooklyn Bicycle Co a special experience that i hope everyone gets to do at least once in their life!

I did not order a kickstand because the website did not ask if I wanted one when it suggested that I buy a lock and helmet during the order process. And because the picture showed with one, I assumed there was one. Its not a big deal. It was just a hassle to have to buy a kickstand only to get it home to find that I had to buy a set of XL Hex wrenches to put it on. Please recommend purchasing one during the order process like you do Helmets and locks. I would have gladly added it to my order.

Since I have had the bike, the seat came loose while riding. Could have been a disaster but wasn't. Luckily I was able to tighten it myself and not have to bring it back to your local assembly partner. Retro City Cycles

The picture of the bike on line shows two sets of screws to mount a bottle holder but there was not a set of screws on the vertical piece of the frame leading up to the seat. Only on the lower angled section of the frame. I think every bike Ive seen had two mounting options. Was this an oversight during production? Thats pretty sloppy quality control if it was.

And lastly, when I returned the helmet that I did not care for, I paid $13 to ship it back which was fine, but then, $10 was deducted from my refund for shipping it to me. Free shipping. Expensive returns.

No issues I can't live with but Im not raving about my purchase.