Here's the rhythm of a Brooklyn Bicycle Co. order:
- Order confirmation lands in your inbox right after checkout.
- Shipment confirmation with tracking arrives once your bike leaves our warehouse. Remember, your bike ships to a local partner shop for professional assembly, not to your door.
- Ready-to-ride notification comes when the shop has finished assembly. Head in, pick it up, roll out.
We ask for about 12 business days from shipment to riding.
Tracking stalled? Carrier scans can lag a day or two, especially on oversized boxes. If tracking hasn't moved in 4 or more business days, contact us with your order number and we'll open an inquiry with the carrier.
Package says delivered but never arrived? For accessories shipped to your home, check with neighbors and building staff first, then let us know and we'll file a claim with the carrier and make it right. Bikes ship to your assembly shop, so if a delivery notice seems off, share your order number and we'll trace it.
Never got an order confirmation? Check spam and promotions folders, and confirm the email used at checkout. Still missing? Reply with your name and the last four digits of the card used and we'll locate the order and resend it.
