Before it ships: we can cancel for a full refund, swap the color or size, or update your shipping address. Contact us with your order number as soon as possible. Since we hand-select your assembly shop based on your shipping address, getting the address right matters.
After it ships: changes and cancellations fall under our return and exchange policy. Bikes carry a $200 fee to account for unrecoverable fulfillment costs like outbound shipping and assembly.
